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Error code 1722 on system running Vista Enterprise

Posted on 2009-07-13
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Last Modified: 2012-05-07
We are working in an Active Directory environemnt and are migrating to VISTA Entrprise at the moment. Due to the large amount of systems and there remote location we are using tools such as HYENA and DAMEWARE to access the systems.
When trying to install a printer (no printer server available) on a remote system using Hyena I constantly receive an Error 1722 The RPC server is unavailable.

What can I do to stop this from happening ?
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Question by:heide2009
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Expert Comment

by:rhandels
ID: 24838007
Are you sure the RPC service is actually running on those machines?? Also, do you have admin permissions on the server?? And last but not least, is the firewall disabled?? It might be that during the upgrade the machines enable their local Firewalls thus chutting you out from the machine
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Author Comment

by:heide2009
ID: 24838049
RPC service is running and yes I have admin rights. The firewall is disabled via GPO. I can access the systems using DAMEWARE and actually logging on to the system but that is too invasive for just adding a printer.
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LVL 23

Expert Comment

by:rhandels
ID: 24838069
Do you see any other issues on the machine in the event viewer? Some services that aren;t started like the browser service and the workstation service?? Normally i'd say you should see some errors in the event vioewer of your destination machine.
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Author Comment

by:heide2009
ID: 24838147
Error logs on remote systems show nothing out of the ordinary no errors. Services are set as they were on XP and we had no issues accessing system there. We don't use the every day security baseline. It's been modified to fit our security needs.
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Expert Comment

by:rhandels
ID: 24838166
Strange... I do see some people yelling about the spooler service, but i guess you've allready restarted that?.. The sharing feature is also enabled on the Vista machine? Are you able to contact the c$ share for example?
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Author Comment

by:heide2009
ID: 24838328
Spooler services has been restarted several time and sharing is enabled. I can access everything even the registry the only issue are the printers.
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Author Comment

by:heide2009
ID: 24838432
Spooler services has been restarted several time and sharing is enabled. I can access everything even the registry the only issue are the printers.
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Accepted Solution

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rhandels earned 500 total points
ID: 24838592
Pfff, to be honest i'm out of ideas as to what this could be... I'd say that you've done everything right.. Sorry i can;t help you any further m8..
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Author Comment

by:heide2009
ID: 24838681
I really thought I am overlooking something but ... Oh well, thanks for trying it's great to be able to exchange ideas and without Expert Exchange I would be pretty lost soemtimes.
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LVL 23

Expert Comment

by:rhandels
ID: 24838701
It is isn;t it.. :)
Unfortenately we cannot solve any issue, that;s too bad.. Sometimes you just need to see the issue to get it fixed.. It's more of a have you looked here and there kinda thing :)
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