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only domain admins are able to print to the dell printer

Posted on 2009-07-13
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Last Modified: 2013-11-21
hi all

I am running a terminal server on server 2003. one of our remote site uses dell 2335dn printer on their site(setup as a network printer using IP address). I want them to be able to print anything on their local printer from remote desktop (while working on the terminal server).

I have installed the driver on terminal server but when I login as a domin admin from their pcs on my terminal server, the printer works fine. I can print anything. but when non admin user logs in from their machines they can see the printer but can't print.
Error is "windows cannot prin t due to a problem with the current printer setup"

We also have a HP printer installed in the same manner (network printer) but it works absolutely fine for the non admin users as well.

It looks like some security issue but I not sure.
Please help

many thanks
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Question by:sivanand_m
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Expert Comment

by:dexIT
ID: 24840346
Is Everyone added to security (permissions) on the printer (share)?
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Author Comment

by:sivanand_m
ID: 24841317
hi dexIT
yes everyone is added in the security permissions.
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Expert Comment

by:Darkstriker69
ID: 24854765
Does you user have full access (write and modify) to the following folders on the server?

C:\WINDOWS\system32\spool

C:\WINDOWS\Temp
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Author Comment

by:sivanand_m
ID: 24857410
hi darkstriker69
I have tried giving the users full access to spool and temp folder but still no success.
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Expert Comment

by:Darkstriker69
ID: 24858752
Typically this is caused by users not having permissions to create the spool file, you could try going to properties on the printer, go to advanced and select "Print directly to the printer" instead of spooling. If this corrects your problem you can continue to print without spooling or figure out where the spool file is being created and correct the permissions.

Hope this helps
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Author Comment

by:sivanand_m
ID: 24863818
Hi Darkstriker69

I have given all users full access to spool folder in windows/system32.
aslo in printer permission, everyone has full control for the printer on the terminal server.
I have also tried printing direcctly to the printer (without spooling) but still no luck.

please help
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Assisted Solution

by:Darkstriker69
Darkstriker69 earned 500 total points
ID: 24874596
Well, if you are sure that your users have full permissions to the spool folder in windows/system32 and all its files and subfolders contained, you can try the fixes listed here

http://support.microsoft.com/kb/329845

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Accepted Solution

by:
sivanand_m earned 0 total points
ID: 24877437
hi Darkstriker69

thanks for all your help man.
I have tried everything in the books but still no luck.
followed the microsoft article but bloody printer in still not playing ball.

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Expert Comment

by:CanalIns
ID: 25963003
We have the exact same issue! Unless that particular user has the "Manage printers" permission on that printer, they are unable to print at all to it!

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