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Outlook 2007 contact list and Exchange GAL

Posted on 2009-07-13
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Last Modified: 2012-06-21
Hello

We are running Exchange 2007 with Outlook 2007 clients.  I have  user A who has a 3rd party email address he shares with his wife.  User A's exchange server account forwards his email (usera@company.com) to this shared 3rd party address (usera'swife@3rdparty.com).  This all works fine and dandy.  The problem arises when user B (also on our Exchange server) wants to email his wife (the wife is listed in user B's personal address book).  When the email arrives in her inbox, it has his name on it.  This apparently causes confusion among User A, his wife, and User B, Is there a way for User B's address book to take priority over Exchange's GAL when sending email?  

Thanks
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Question by:HHCTYIT
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24842077
You cannot natively auto-forward email from a user's outlook client to an external email address unless this feature has been turned on at the Exchange server.
If you setup a contact on the server and auto-forward from there, then the forward will work happily and the confusion will stop.
You can turn on the facility to allow forwarding from the client, but it is not recommended.
 
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Author Comment

by:HHCTYIT
ID: 24861556
Hello

We are not forwarding from the users outlook client - we are forwarding from the server.  The problem arises when User B has to send an email meant for User A's wife.  User B has a contact in their personal address book for User A's Wife.  When User B emails useraswife@3rdparty.com, it shows up in the wife's inbox with User A's name on it (since Exchange thinks it is meant for User A) rather than with User A's Wife's name.  This is the problem - trivial as it may be.  I hope I explained it correctly.  

someone emails usera'swife@3rdparty.com it shows up in user A's wife's inbox with User A's name on it rather than the name
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Expert Comment

by:Alan Hardisty
ID: 24861898
Does userA have the email address useraswife@3rdparty.com added to their email addresses under active Directory Users and computers?
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Author Comment

by:HHCTYIT
ID: 24861948
No, but I have a mail enabled contact on the server for User A with useraswife@3rdparty.com as the email.  User A's mailbox forwards to this contact
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Expert Comment

by:Alan Hardisty
ID: 24861973
Is the email address setup properly in User B's contacts as useraswife@3rdparty.com?
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Author Comment

by:HHCTYIT
ID: 24897620
sorry for the late reply - but yes the email is setup properly in User B's contact list
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Expert Comment

by:Alan Hardisty
ID: 24897812
Okay - just to clarify.
You stated User A's exchange server account forwards his email (usera@company.com) to this shared 3rd party address (usera'swife@3rdparty.com).  This all works fine and dandy.  The problem arises when user B (also on our Exchange server) wants to email his wife (the wife is listed in user B's personal address book).  When the email arrives in her inbox, it has his name on it.
So my understanding of this is that User A auto-forwards all of his emails to his wife's 3rd party account and it arrives as User A but User B manually forwards emails to User A's wife and they are from User B.  Is this correct?
Alan
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Author Comment

by:HHCTYIT
ID: 24903485
User A auto-forwards all of his emails to his wife's 3rd party account and it arrives as User A - As the Exchange Admin I setup the forwarding, but yes this is correct

User B manually forwards emails to User A's wife and they are from User B - User B does not forward his email to User A's wife if that is what you are asking. User B sends email to User A's wife for business purposes.  However, because usera'swife@3rdparty.com exists on our Exchange server as the email for User A, when User B sends an email to useraswife@3rdparty.com the email display name shows up as User A regardless of what User B has listed for User A's wife in his own address book.

Sorry for the confusing (and somewhat trivial) question :)
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24903609
Phew - that's sounds like a fun setup!
When useraswife@3rdparty.com  was setup - was she setup as a contact on the server or added to user A's account?
It sounds like you added useraswife@3rdparty.com to the email addresses under user A's account, not as a contact, so when the email is sent from user B, it goes to user A and then auto-forwards to his wife (as if it was from user A).
Please check and let me know.
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Author Comment

by:HHCTYIT
ID: 24903714
Not quite.  Lets see if I can explain myself better.

I have a user account on the Exchange server:
Name: User A   Email: usera@company.com

this forwards to a contact on the server:
Name: User A  Email: useraswife@3rdparty.com

This works fine for anyone sending email to User A.  

User B  has a entry in their personal address book for User A's Wife:
Name: User A's Wife   Email: useraswife@3rdparty.com

When User B sends an email to User A's wife using his personal address book, the email shows up as being addressed to:
User A  useraswife@3rdparty.com
rather than:
User A's Wife  useraswife@3rdparty.com

And because the From name in the shared inbox isnt properly showing User A's Wife when the email was meant for her, that is causing this problem.






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Accepted Solution

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Alan Hardisty earned 250 total points
ID: 24903770
Can you please delete and re-create the contact in User B's address book for User A's wife and try again.
Thanks
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Author Comment

by:HHCTYIT
ID: 24978856
Hello

Sorry again for the late reply (holidays).  We tried your suggestion and it still does not work.  We have decided not to waste any more time on this issue - from here on USER B will have to specify ethat the email is for either User A or User A's wife in the subject line.  I will award you the points for your help.

Thanks
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24978998
Many thanks - sorry it does not work.  Would have loved to resolve the problem, but understand the time spent is disproportionate to the result.
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