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'wireless won't connect windows is unable to connect to the selected network. the network may no longer be in range'

Posted on 2009-07-13
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Last Modified: 2013-11-09
HP pavilion ze5475us won't connect to a new wireless router. router is a gt724-wg from local phone company (tds). It will only do wpa-psk security. My other laptop works just fine.

this one will either not see the wireless using windows zero config or if I see it and try to connect it will give the error: windows is unable to connect to the selected network. the network may no longer be in range

I've updated the drivers hoping to gain wpa support. That's my guess. Also played with open and shared authentication.

windows xp home 32bit w/sp3 installed

internal nic shows up in device manager as lan-express IEEE 802.11 PCI adapter.

Any thoughts?
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Question by:Jamesey1
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Expert Comment

by:felny
ID: 24839948
PLease, show us the IPCONFIG /ALL from the computer wich works with wieless conection.
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by:Jamesey1
ID: 24840129
attached is ipconfig/all from a dell inspiron 600m with internal card that is working
ipconfigall.JPG
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Expert Comment

by:tehmole
ID: 24840258
have you checked the firm-ware for the router?

with my experience ... updating the firm-ware works for me
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by:Jamesey1
ID: 24840363
Brand new router with the latest firmware... The phone company tech did that trying to troubleshoot although I can't seem to get a firmware number from the router just an option to upgrade.

I'm suspecting that the laptop in question does not have any driver available with wpa support. (It's gotta be 8 years old).

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by:Jamesey1
ID: 24840420
ok tracked down firmware info. There is no firmware available through the link provided in the router which points to tds.

I just searched actiontecs support for a firmware upgrade. Nothing exists. just a usb driver update... Appears the firmware is what it is.
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tehmole earned 500 total points
ID: 24840442
that sounds like the issue to your problem...

workaround would set encryption to WEP or get a wifi usb dongel ...


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Author Comment

by:Jamesey1
ID: 24840494
I suspect that's it. Can't find a driver update that will support wpa anywhere.
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Expert Comment

by:tehmole
ID: 24840534
shouldn't cost you much for a USB wifi dongle --

and your headache will be gone...
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