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Suddenly not able to connecto to OWA

Posted on 2009-07-13
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Last Modified: 2012-05-07
Just overnight I cannot connect to the OWA login screen. My IP resolves successfully, the HTTP redirect is working but I get a "cannot display the webpage". The last thing I did was apply and new SAN certificate. I have done this before and everything installed fine. Even locally on the server I cannot bring up the page. When I open IIS I can click on browse the website for OWA but when I attempt to login I get the same "cannot display webpage" message.

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Question by:GMSMRM
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Expert Comment

by:Npatang
ID: 24840474
have you enabled the certificate for IIS..

check the below link for furtehr understanding
http://technet.microsoft.com/en-us/library/aa997231.aspx
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Author Comment

by:GMSMRM
ID: 24840531
Yes, it is enabled.
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Expert Comment

by:Npatang
ID: 24840544
Take the backup of IIS and try rcreating the OWA virtual directory

http://technet.microsoft.com/en-us/library/aa998237.aspx
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Expert Comment

by:LeeDerbyshire
ID: 24840746
Can you find the IIS log entries?
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Author Comment

by:GMSMRM
ID: 24840846
Yes but they are jibberish to me.
I attached the latest log file if it helps.

FYI. My exchange and POP accounts work fine.
u-ex090713.log
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Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 500 total points
ID: 24840968
It looks like you are being redirected somewhere else after logging in, but it's hard to tell where.  After you type https://servername/owa in you browser address bar, you will be redirected to the login page, so the address in the address bar will change slightly (to the .aspx page that is the logon page), but after you have logged in, the address should revert to https://servername/owa .  In your case, something may have changed.  Has the protocol (https) or the servername part changed?  Maybe it no longer has /owa on the end?
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Accepted Solution

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GMSMRM earned 0 total points
ID: 24841131
Ok, I think I found where I missed a step. I did not link the HTTPS binding to the SSL certificate. I now can get to the OWA login.

BUT I had already followed your instruction to remove and re-add the owa virtual directory. Now when I open up the exchange console and go to Server Config->Client Access->OWA->properties an error comes up that it could not find the "owa (default web site)"

I did create the OWA virtual directory and it is listed after the get- cmdlet.
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Author Comment

by:GMSMRM
ID: 24841336
I ran the "set-owavirtualdirectory" cmdlet and rebooted the server. Everything works once again. I just had to make some minor changes to the OWA settings back the way I had them.
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