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Quark XPress 7.5 crashes on startup with OS X Leopard

Posted on 2009-07-13
13
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Last Modified: 2013-12-02
Hi, experts!  I'm having a bit of an issue with Quark Xpress 7.5 on Leopard.  I've already tried contacting Quark's technical support about this but they weren't able to help me at all, so I figured I'd see if I could get any insight here.

The problem that I'm having is that when Quark starts, it appears to load normally but right when the toolbar on the left appears it immediately crashes.  BugReporter comes up for about a minute but then goes away without giving me any indication of what's wrong.

This is on a fresh Quark installation, hence my extreme confusion.

Tech support had me do a few things already:

1. Delete all Quark preference files.
2. Isolate the required Quark executables and run it from within there (this effectively disabled BugReporter, giving me a standard "application quit unexpectedly" message).
3. Install Quark as root.

Sadly, none of the above steps helped.  Anyone have an idea as to what could be wrong?

Thanks in advance.
0
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Question by:nicaldan
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13 Comments
 
LVL 6

Expert Comment

by:mguenther
ID: 24841366
Are your access rights set correctly?
Try to (temporarily) remove all color profiles.

Does that help?
0
 

Author Comment

by:nicaldan
ID: 24848948
I believe all access rights are set correctly.  I don't see how they could have gotten changed.

I tried removing the color profiles.  Sadly, that didn't work.

One additional thing that I tried doing yesterday was installing Quark from a different CD (installing it from their 7.01 CD rather than their 7.31 CD, then updating to 7.5) but it didn't help.  Running the unpatched versions (whether it be 7.01 or 7.31) was fruitless as well.
0
 
LVL 6

Expert Comment

by:mguenther
ID: 24854087
Well, computers shoudl never break, that's the theory...

I would control it: Repair permissions in OS X and then check that you have read/write access to the preference folder. By the way, where do you keep it?
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LVL 6

Expert Comment

by:mguenther
ID: 24854100
And if that doesn't change it, disable ALL XTensions (best by renaming the XTensions folder to "Xtensions OFF").
0
 

Author Comment

by:nicaldan
ID: 24854262
I definitely have read/write permissions in Preferences (QXP creates the preferences files just fine).  I'll give that a shot just in case it's causing it some grief elsewhere next time I'm over there.

I forgot to mention it, but when I spoke with Quark they already instructed me to disable all XTensions.  They did that before asking me to isolate the application files.

Quark is installed in the default location, currently "/Applications/QuarkXPress 7.01" on the system drive.
0
 
LVL 6

Expert Comment

by:mguenther
ID: 24856525
Where do you have your Preferences located, in the application folder or in the user folder (default)?
0
 

Author Comment

by:nicaldan
ID: 24858930
The Preferences are stored in the user folder.

I'm going to go back on site later on today.  I'm going to try resetting the permissions and, failing that, creating a new user account to attempt to further isolate the issue.

I'll post more info when I get it.  Thanks for your suggestions so far!
0
 

Author Comment

by:nicaldan
ID: 24861205
Resetting the permissions didn't seem to help at all, nor did trying Quark in a new user account.

I disabled the Xtensions and let OS X generate an proper error report for it.  I attached the error report to this message.  Not sure if it'll help but it couldn't hurt.

Process:         QuarkXPress [456]
Path:            /Applications/QuarkXPress 7.01/QuarkXPress.app/Contents/MacOS/QuarkXPress
Identifier:      com.quark.QuarkXPress
Version:         7.5 (7.5)
Code Type:       PPC (Native)
Parent Process:  launchd [277]
 
Interval Since Last Report:          3526 sec
Crashes Since Last Report:           1
Per-App Interval Since Last Report:  222 sec
Per-App Crashes Since Last Report:   1
 
Date/Time:       2009-07-15 12:35:05.516 -0400
OS Version:      Mac OS X 10.5.7 (9J61)
Report Version:  6
Anonymous UUID:  D3E47F92-9012-4548-8B85-061955F42712
 
Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread:  0
 
Thread 0 Crashed:
0   libSystem.B.dylib             	0x96e9bb50 __kill + 12
1   libSystem.B.dylib             	0x96f36bfc abort + 84
2   libstdc++.6.dylib             	0x9701ee24 __gnu_cxx::__verbose_terminate_handler() + 400
3   libstdc++.6.dylib             	0x9701c940 __gxx_personality_v0 + 1240
4   libstdc++.6.dylib             	0x9701c9a4 std::terminate() + 68
5   libstdc++.6.dylib             	0x9701cbe4 __cxa_throw + 124
6   Xerces-c-xc                   	0x04b65570 XMLMacFile::create(unsigned short const*) + 1220
7   Xerces-c-xc                   	0x04b655f0 XMLMacFile::openFileToWrite(unsigned short const*) + 36
8   Xerces-c-xc                   	0x04b65704 XMLPlatformUtils::openFileToWrite(unsigned short const*) + 236
9   Xerces-c-xc                   	0x04b22a3c LocalFileFormatTarget::LocalFileFormatTarget(unsigned short const*) + 84
10  com.quark.QuarkXPress         	0x004310d8 PaletteSet::Serialize() + 4008
11  com.quark.QuarkXPress         	0x004ce768 PaletteGroupPreferenceManager::BuildDefaultPrefs(unsigned char) + 3280
12  com.quark.QuarkXPress         	0x004cf048 PaletteGroupPreferenceManager::CreateInitialPGFromPreferences() + 388
13  com.quark.QuarkXPress         	0x004cf470 PaletteGroupPreferenceManager::Initialize() + 12
14  com.quark.QuarkXPress         	0x007f7e74 InitXPressPalettes() + 168
15  com.quark.QuarkXPress         	0x007f7fb0 drawpalette() + 108
16  com.quark.QuarkXPress         	0x0027ce44 main + 156
17  com.quark.QuarkXPress         	0x0000260c _start + 756
18  com.quark.QuarkXPress         	0x00002310 start + 44
19  ???                           	0x00000ffc 0 + 4092
 
Thread 1:
0   libSystem.B.dylib             	0x96e1a278 semaphore_timedwait_signal_trap + 8
1   libSystem.B.dylib             	0x96e5d368 _pthread_cond_wait + 1320
2   ...ple.CoreServices.CarbonCore	0x90413ab8 TSWaitOnConditionTimedRelative + 240
3   ...ple.CoreServices.CarbonCore	0x9041388c TSWaitOnSemaphoreCommon + 428
4   ...ple.CoreServices.CarbonCore	0x90445924 TimerThread + 68
5   libSystem.B.dylib             	0x96e5c0c4 _pthread_start + 316
 
Thread 0 crashed with PPC Thread State 32:
  srr0: 0x96e9bb50  srr1: 0x0200f030   dar: 0xe7035088 dsisr: 0x40000000
    r0: 0x00000025    r1: 0xbfffeef0    r2: 0x00000000    r3: 0x00000000
    r4: 0x00000000    r5: 0x00000001    r6: 0x0000c97a    r7: 0x00000840
    r8: 0x9701ed8c    r9: 0x1071db50   r10: 0x96e64a04   r11: 0xa0bc152c
   r12: 0x96e9bb3c   r13: 0x0244013c   r14: 0xbffff4e8   r15: 0xbffff548
   r16: 0x0244013c   r17: 0x0244013c   r18: 0x0244013c   r19: 0xbffff4fc
   r20: 0x0244013c   r21: 0x14a5d110   r22: 0x0244013c   r23: 0xbffff4f0
   r24: 0x0c3c8500   r25: 0x0c3bdd50   r26: 0x0c3bdd60   r27: 0x0c3c97a0
   r28: 0xa0c0eca0   r29: 0xa0bbf3a0   r30: 0x04629960   r31: 0x96f36bb4
    cr: 0x44044422   xer: 0x00000007    lr: 0x96f36c00   ctr: 0x96e9bb3c
vrsave: 0x00000fff
 
Binary Images:
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0x11311000 - 0x11438fef +com.quark.QuarkXPress.Required Components.SpellChecker.Bundle 7.5 (7.5) /Applications/QuarkXPress 7.01/Required Components/SpellChecker.qrc/Contents/MacOS/SpellChecker
0x114ce000 - 0x11622fcb +com.quark.QuarkXPress.Required Components.GIF Filter.Bundle 7.31 (7.31) /Applications/QuarkXPress 7.01/Required Components/GIF Filter.qrc/Contents/MacOS/GIF Filter
0x11900000 - 0x11b14fe7 +com.quark.QuarkXPress.Required Components.HTML Export.Bundle 7.31 (7.31) /Applications/QuarkXPress 7.01/Required Components/HTML Export.qrc/Contents/MacOS/HTML Export
0x11c6d000 - 0x11e53fd7 +com.quark.QuarkXPress.Required Components.Layers.Bundle 7.31 (7.31) /Applications/QuarkXPress 7.01/Required Components/Layers.qrc/Contents/MacOS/Layers
0x11f94000 - 0x120c9fd7 +com.quark.QuarkXPress.Required Components.JPEG Filter.Bundle 7.31 (7.31) /Applications/QuarkXPress 7.01/Required Components/JPEG Filter.qrc/Contents/MacOS/JPEG Filter
0x121a2000 - 0x128d8fcb +com.quark.QuarkXPress.Required Components.Job Jacket.Bundle 7.5 (7.5) /Applications/QuarkXPress 7.01/Required Components/Job Jacket.qrc/Contents/MacOS/Job Jacket
0x12eba000 - 0x13164fcb +com.quark.QuarkXPress.Required Components.Placeholders.Bundle 7.4 (7.4) /Applications/QuarkXPress 7.01/Required Components/Placeholders.qrc/Contents/MacOS/Placeholders
0x1335b000 - 0x13386fdf +com.quark.QuarkXPress.Required Components.XTextFilter.Bundle 7.31 (7.31) /Applications/QuarkXPress 7.01/Required Components/XTextFilter.qrc/Contents/MacOS/XTextFilter
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0x14b00000 - 0x14dfefe7 +libQuarkPDF.XC.r.dylib ??? (???) /Applications/QuarkXPress 7.01/Required Components/libQuarkPDF.XC.r.dylib
0x8fe00000 - 0x8fe30c23  dyld 97.1 (???) <8dc1fc6c74fe1f055be16980dd45001e> /usr/lib/dyld
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0x90057000 - 0x9016bffa  com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
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0x924f5000 - 0x92500fff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <132dd208524ece328fc672dbdcf742b5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92501000 - 0x92501fff  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x925e3000 - 0x92602fff  libresolv.9.dylib ??? (???) <8c370b0ab8184a37e84131a444a0f696> /usr/lib/libresolv.9.dylib
0x92603000 - 0x9293cfeb  com.apple.HIToolbox 1.5.5 (???) <71e35d5630fdc32c7b69be9257f0ba49> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9293d000 - 0x929c2fff  libsqlite3.0.dylib ??? (???) <c7ac09d5d803e12b655e41a992ed10c0> /usr/lib/libsqlite3.0.dylib
0x929c3000 - 0x929e3ff7  libJPEG.dylib ??? (???) <f92878fdf02ffb1474b8bc60c47bb72d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x92a33000 - 0x92a41fff  libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib
0x92a48000 - 0x92a51fff  com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x92ab8000 - 0x92acbfff  com.apple.LangAnalysis 1.6.4 (1.6.4) <f12db38b92cbf96b024206698434d14d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x92acc000 - 0x92df5fe7  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92df6000 - 0x92e1efff  libxslt.1.dylib ??? (???) <a628a1484428ce3c87c56cf663faeb54> /usr/lib/libxslt.1.dylib
0x92e1f000 - 0x92e2fffb  com.apple.agl 3.0.9 (AGL-3.0.9) <056d952943aac260426645ce6a24eb9e> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x92e30000 - 0x92e30fff  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x92fdc000 - 0x92fe1fff  com.apple.CoreMediaAuthoringPrivate 1.6 (1.6) /System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/A/CoreMediaAuthoringPrivate
0x92fe2000 - 0x92feffff  libCSync.A.dylib ??? (???) <a207b2a10974a5d7949ce7e3f11bc33e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9300f000 - 0x93012fff  com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
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0x9303f000 - 0x93080ffb  libTIFF.dylib ??? (???) <4c1422124af245485d6ceee207f4d735> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x931a7000 - 0x931c3ffb  com.apple.openscripting 1.2.8 (???) <eb961ce3c1b1e564c2eefe3682ee0555> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x931c4000 - 0x93740fff  com.apple.CoreGraphics 1.409.3 (???) <a8198d7b28607148bd0fcececb6d3fb2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x93741000 - 0x93987ffb  com.apple.Foundation 6.5.8 (677.24) <a3c4074556d166bd7aae61caefcf0eaa> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x939d8000 - 0x939f7fff  com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x93a43000 - 0x93a74fff  com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x93a75000 - 0x93bbcffb  com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93cdf000 - 0x93ceaff9  com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x93ceb000 - 0x93e33ff3  libicucore.A.dylib ??? (???) <1a5d78e761b90a7338acd37111eacd11> /usr/lib/libicucore.A.dylib
0x94517000 - 0x9454cfff  com.apple.AE 402.3 (402.3) <6a6f752bba2d537eb8590e1cec01ac9a> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9454d000 - 0x9470fff4  com.apple.CoreAUC 3.07.3 (3.07.3) <0d3e85c17ccdf96e7c689f0e29e23072> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x94710000 - 0x94a75ffe  com.apple.QuartzCore 1.5.8 (1.5.8) <173de39401d774ee555d15681ba13be1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94a76000 - 0x94a7dfff  com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x94a7e000 - 0x94a86ffb  libCGATS.A.dylib ??? (???) <663662a606c9f468cf2bfa1c07a571d4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94a87000 - 0x94a8cff6  libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x94a8d000 - 0x94c76ffb  com.apple.security 5.0.5 (36371) <22333e44e3ce637a1e5db36af79b4bb2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x94c77000 - 0x94d3fffb  com.apple.CoreData 100.2 (186.1) <5d07b92ad44a960292be6c1ff89fa807> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94f31000 - 0x956a6fff  com.apple.AppKit 6.5.7 (949.46) <7245a9e89b06054cb09165fc13a243a6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x956dd000 - 0x95777ff7  com.apple.ApplicationServices.ATS 3.7 (???) <58dd60fd70b041c0e226f973cdd09617> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x95778000 - 0x95828fff  edu.mit.Kerberos 6.0.13 (6.0.13) <c8137653dbdf02a3f508fe8d2d744748> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95aa6000 - 0x95ad3fff  libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95ad4000 - 0x95ad5ff8  com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x95b99000 - 0x95b99ffb  com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
0x95b9a000 - 0x95b9afff  com.apple.Carbon 136 (136) <2891833ba5be72fd4131918e96593742> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x95ba9000 - 0x95bb0ffb  com.apple.print.framework.Print 218.0.3 (220.2) <48f5dd2ce80e9f7c8e3be2acbca8584f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x95bb1000 - 0x95bd8fff  libcups.2.dylib ??? (???) <6c120b589d8408db134b515bb78c7da7> /usr/lib/libcups.2.dylib
0x95bd9000 - 0x95be4ffb  libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib
0x95be5000 - 0x9619ffff  libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x961a0000 - 0x96273fff  com.apple.CoreServices.OSServices 227 (227) <6d3831bbc428821df04fba738367ce23> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x96274000 - 0x96282ff3  com.apple.opengl 1.5.10 (1.5.10) <f90db7f5e4a5144afd040236f8343280> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9633d000 - 0x9676bffe  libGLProgrammability.dylib ??? (???) <79e91a3ef8d13e2d1eaca2a38d5575bb> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x96830000 - 0x96b62ffb  com.apple.QuickTime 7.6.2 (1327) <f21b11980495fa789c8c7d6696db559a> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96b95000 - 0x96bb4fff  com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x96bb5000 - 0x96bf2fff  libRIP.A.dylib ??? (???) <cc3c1062cba47e0bb189e1daa4295bde> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x96bf3000 - 0x96cc2fff  com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x96de3000 - 0x96dfbffb  com.apple.DictionaryServices 1.0.0 (1.0.0) <fe37191e732eeb66189185cd000a210b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x96e19000 - 0x96fb9ff3  libSystem.B.dylib ??? (???) <9f5a942d2b2795adb9a42ef04f018f8a> /usr/lib/libSystem.B.dylib
0x96fba000 - 0x96fcdffb  com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <5b27baaca82de45b30cab68779279d8c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96fce000 - 0x97035ffb  libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x970b7000 - 0x970e2ff7  libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
0x970e3000 - 0x9711cfff  com.apple.SystemConfiguration 1.9.2 (1.9.2) <22e7a58ae6fe75d9dfd8e2e66d7dfb78> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0xba300000 - 0xba301fff  libCyrillicConverter.dylib ??? (???) <70f30017a8905980270a237426ff281b> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501ffd  libGreekConverter.dylib ??? (???) <321aee981e2a5290715734017733f16b> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba917ffe  libJapaneseConverter.dylib ??? (???) <a4e87fe5439ca31b47999264b769507e> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ffc  libKoreanConverter.dylib ??? (???) <cdf7e8924b2bb371aade00a7ad2488fa> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb500000 - 0xbb501ffd  libThaiConverter.dylib ??? (???) <1caf1caf4dfb967148141195d41404ef> /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0xfffec000 - 0xfffeffff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

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mguenther earned 2000 total points
ID: 24861802
The crash report looks as if it crashed when writing preferences.

Can you create an application preference folder? That's a bad idea to do when using a multi-user system, however it is a way of finding out whether that's the cause.

Just create an empty folder called "Preferences" in the folder where QuarkXPress resides and launch QuarkXPress. What happens?
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Author Comment

by:nicaldan
ID: 24870407
You're a genius. :D

Quark started up and worked just fine after I set up the global preferences folder.  It's not a huge deal for the preferences to be stored per-user on that system as each operator has his or her own workstation.

Thank you very much; I appreciate your assistance.
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Expert Comment

by:kshepherdtechtra
ID: 26488527
none of this is helping !!!
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Expert Comment

by:Lee5959
ID: 35327787
I cannot get Quark 7.5 to launch on my Mac Pro tower.  I have re-installed this 4 time. Thrown out the preferences, Updated the permissions with the Apple utility, still no go. Running 10.6.6
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Expert Comment

by:mguenther
ID: 35328228
Hi Lee,

QuarkXPress 7 is not supported on Snow Leopard. So you probably either need to downgrade to Leopard (10.5) or upgrade to QuarkXPress 8.

By the way, if you upgrade to QuarkXPress 8 this month, you even get QuarkXPress 9 for free.

Matthias
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