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Symantec Backup Exec Desktop Agent Disabled

Posted on 2009-07-13
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Last Modified: 2013-12-01
I have Symantec Backup Exec Desktop Agent installed on my laptop at work and the agent gives me the following error:

"There is a problem with the configuration on this computer. The desktop agent will remain disabled until the problem has been corrected by the administrator. Your administrator has been notified."

I have checked the configuration on the server and a folder is setup to run the backups, in addition to which I have reinstalled it already. Any other ides?
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Question by:dbrosnan
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by:Datedman
ID: 24841743
Have you upgraded BE on the server?  Might want to uninstall the agent and push it again from the server.
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by:dbrosnan
ID: 24841797
Everybody elses own works just fine. Mine is the only one that giving problems. And I've reinstalled that porgram 4 times already.
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by:Datedman
ID: 24841811
How are you installing it?  Pushing from the server? Have you removed and restarted first?
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Author Comment

by:dbrosnan
ID: 24841976
Installing from the package we have from the server. The package is fine, we use it on all the other laptops/desktops here and we haven't had a problem. Yes I removed, restarted, removed used cclearner, restarted, etc. People said it could be a permissions problem, but everything is setup on the server side for the backups.
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by:Datedman
ID: 24841985
Can't push it from the server?

Could be a firewall problem maybe?  What firewall software is in place?
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by:dbrosnan
ID: 24842037
We use Symantec Client Firewall. But everybody has the same configuration that I have. It's just mine that's not working.
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by:Datedman
ID: 24842055
Could try turning it off...but if you have support with Symantec it's a good idea to just call them.
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by:dbrosnan
ID: 24842136
I wanted to avoid the cost and having to bang my head on my desk while talking to them.
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by:Datedman
ID: 24842165
LOL well they do have pretty decent support lately, you don't have a maintenance agreement with them?
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by:dbrosnan
ID: 24842205
Nope no maintenance agreement.
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by:Datedman
ID: 24842251
Sorry don't see much on this issue anywhere.  It's highly advisable to keep a current maintenance agreement for BE IMO so that you can get upgrades free if nothing else.
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Author Comment

by:dbrosnan
ID: 24842412
Yeah I am not finding much on the issue anywhere. Most people said the error was due to permissions.
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by:Datedman
ID: 24842460
They could be wrong tho, I don't see an actual solution.
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Author Comment

by:dbrosnan
ID: 24842917
Yeah neither me. I'll have to keep banging my head at it.
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by:Datedman
ID: 24843080
Try turning off the firewall and restarting.  Can't hurt. :)

have you tried starting the service from SERVICES.MSC (after enabling it?)
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Author Comment

by:dbrosnan
ID: 24843537
I checked services, it's running and set to automatic. Tried turning off the firewall, still not dice.
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by:Datedman
ID: 24843621
Wait, the service is running but it says it's disabled?  Backups don't work?
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Author Comment

by:dbrosnan
ID: 24843666
No it says it's running, and also set to automatic.
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Expert Comment

by:Datedman
ID: 24843692
Right but the agent says it's disabled right?
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Author Comment

by:dbrosnan
ID: 24843711
Oh sorry. Yes it says that it's disabled. also gives the following error when I open it:

"There is a problem with the configuration on this computer. The desktop agent will remain disabled until the problem has been corrected by the administrator. Your administrator has been notified."
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Expert Comment

by:Datedman
ID: 24843827
Sorry what version of BE are you using?  And did you push it from the server (or can you?)  Also if possible remove the program from add/remove but also go and find the folders it's installed in and delete them manually before reinstalling.

Also before you even bother with that, have you tried it with another user profile on the same machine?
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Accepted Solution

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dbrosnan earned 0 total points
ID: 24850570
I figured it out. It was a permission problem, but nothing to do with usernames or passwords. I checked the permissions for the folder that my backup goes to. It had the admin account and everyone listed there. I removed everything, added admin and my account, and presto changeo it worked. Thanks for all your help.
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