Can't select 'HTML' as email format in Outlook 2003

I have a user here who suddenly can't compose email in HTML. it only allows for rich text and plain text
if I have him go to tools > Options > Mail Format
"compose in this message format' is grayed out along with the checkboxes for using Word 2003 as his email editor.
BaupostJRAsked:
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Mohed SharfiVice CEOCommented:
Hi BaupostJR,
How are you, please try this:
On the Tools menu, click Options.
On the Preferences tab, in the E-mail area, click E-mail Options.
In the Message handling area, click to select/Unselect the Read all standard mail in plain text check box.
thanks
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BaupostJRAuthor Commented:
it is unchecked.
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Mohed SharfiVice CEOCommented:
Hi BaupostJR,
are you fine?
Please try this to change Message Format Settings In The Registry
http://blogs.officezealot.com/legault/archive/2004/08/03/1324.aspx
thanks
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BaupostJRAuthor Commented:
I'll go check that.
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BaupostJRAuthor Commented:
It was a broken GPO in our organization that had suddenly flipped to 'enforced'
Removed the user from that GPO and it fixed it.
0

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