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Can't select 'HTML' as email format in Outlook 2003

Posted on 2009-07-13
Medium Priority
Last Modified: 2012-05-07
I have a user here who suddenly can't compose email in HTML. it only allows for rich text and plain text
if I have him go to tools > Options > Mail Format
"compose in this message format' is grayed out along with the checkboxes for using Word 2003 as his email editor.
Question by:BaupostJR
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Expert Comment

by:Mohed Sharfi
ID: 24841905
Hi BaupostJR,
How are you, please try this:
On the Tools menu, click Options.
On the Preferences tab, in the E-mail area, click E-mail Options.
In the Message handling area, click to select/Unselect the Read all standard mail in plain text check box.

Author Comment

ID: 24842846
it is unchecked.

Expert Comment

by:Mohed Sharfi
ID: 24846719
Hi BaupostJR,
are you fine?
Please try this to change Message Format Settings In The Registry

Author Comment

ID: 24851822
I'll go check that.

Accepted Solution

BaupostJR earned 0 total points
ID: 24952801
It was a broken GPO in our organization that had suddenly flipped to 'enforced'
Removed the user from that GPO and it fixed it.

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