Blackberry 8350i sending out email with Wrong email address

A user has  a  Blackberry 8350i model. I help set up his email account on the device using our POP3 email account. His able to recive email, but when he sends out an email it is going out with the wrong email address which is firstname@ourdomainname. com whereas it has to be lastnamefirstname@doaminaname.com. We are able to get new emails, but when someone reaplays to the email sent from the blackberry it is bouncing back since they are reaplying to the wrong email address. Can you give me detail instruction so I can pass along it to the user.

I just think we need to change the reaplay email address in the device. Thank you,
LVL 1
netcompAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe RudSystems AdministratorCommented:
If you're using BIS (not using Blackberry Enterprise Server), it's easy to login to Blackberry Internet Service and set this "reply to address".  

Your service provider can help you login online if you don't know how.
0
netcompAuthor Commented:
Is there any way you can tell me how to do this on the devise. I need to that ASAP since this is a managers mobile. I will not be able to do it online
0
jderaCommented:
Sure, go to the Email Setting icon on the bb device.  This will open the BIS site.  Click on the Edit link under the email address that you need to change the reply to.  That will open the General Settings.  Under that scroll down a bit and you will see the
Reply To: box.  Just change there to what you want and then scroll to the bottom of the page and make sure to click save.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
netcompAuthor Commented:
sorry, but how do you get to the Email Setting Icon on the BB .
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.