Sonicwal change IP

Hello there -
Office moved to another location.  ATT saying we need to change the IP in Sonicwall to reflect the new gateway. I asked to bypass.  They tried but no aval.  Users cannot access Internet.  
So few questions:
 - Is there a way to access the sonicwall if no one knows the password?
 - why cannot bypass the sonicwall?
- do I need to know just a gateway to change the config inside there?

Thanks in advance
LVL 17
Tiras25Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ron MalmsteadInformation Services ManagerCommented:
1.  You will definitely need the gateway and IP information from your isp to make it work...
2. The password cannot be recovered if it is lost or forgotten. If the password is lost, you must to reset the SonicWALL to its factory default state then reconfigure it.
3. You cannot bypass the firewall for "gateway"...  that is the purpose of the firewall... the firewall is your gateway, and the isp is the gateway for the firewall.
0
nappy_dThere are a 1000 ways to skin the technology cat.Commented:
The best thing to do is the push the reset button on the Sonicwall. Connect to the Sonicwall's default IP and reconfigure it.
0
Tiras25Author Commented:
OK got the logins.  I will let you know about the configs.  i am sure I will have more questions.  Never worked on Sonicwals.  I am also curious if there a client for that FW that can do a VPN.  

This is Sonicwall TZ 170 25 Node.

Thanks!!
0
Hey MSSPs! What's your total cost of ownership?

WEBINAR: Managed security service providers often deploy & manage products from a variety of solution vendors. But is this really the best approach when it comes to saving time AND money? Join us on Aug. 15th to learn how you can improve your total cost of ownership today!

nappy_dThere are a 1000 ways to skin the technology cat.Commented:
Yes the SonicWall give you one free VPN client connection.  You can download it from the mysonicwall.com site.  You might have to contact SonicWall if you do not have the device registered under your name.

After the 1st VPN client, the additional are at a cost of abou $50USD
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tiras25Author Commented:
great sounds good.
I have few problems with this sonicwal though.  
I need to reconfigure IP addresses. so I need to logon there. which port should I connect to config it?
and 2nd - all lan ports are down there.. tried diff ports/cables-no luck.  so I guess I need to logon anyway to troubleshoot.  
any advice here?
0
Ron MalmsteadInformation Services ManagerCommented:
Logon to the sonicwall using the IP address... in your web browser.
The IP address is most likely whatever the "gateway" is on your client machines network card properties.
example...
http://192.168.1.1


0
Tiras25Author Commented:
I think the sonicwal went bananas.  the lan ports are dead.  I cannot even ping my gateway 192.168.0.1 sucks.
0
Ron MalmsteadInformation Services ManagerCommented:
that's not good...

I'm sure you tried rebooting it ?
0
Tiras25Author Commented:
absolutely
0
Tiras25Author Commented:
The only thing I didn't have a flat console cable or a serial cable to connect.  But I am sure I wouldn't be able to.  So i am debating now between getting a new one or a Cisco ASA.  Still thinking.
0
jmilczekCommented:
You will need to boot your sonicwall into safe mode. The following will reset your configuration to factory defaults:
 
1) Connect computer to 1st LAN port of SonicWALL.
2) Configure computer with IP address of 192.168.168.10 and subnet mask of 255.255.255.0.
3) Holding reset pin plug in power and wait for flashing wrench light.
4) Connect to SonicWALL via web browser at https://192.168.168.168.
5) You will probably see 3 firmware boot options. Choose to boot the Current Firmware with Factory Defaults.
6) Turn off pop-up blocker, wait 60 seconds and connect to https://192.168.168.168 to begin the first time setup wizard.
 
-Jason
0
Tiras25Author Commented:
Hi Jason,

Good information.  Let me try this tomorrow morning and I will let you know.  Maybe I will find a console cable and serial cable also.

Thank you!!
0
Tiras25Author Commented:
Hi Jason,
Not working man.  Looks like the lan port block is dead.  I don't see any link leds on lan ports.  wrench leds is flashing.  
any other tricks?  thank you
0
Ron MalmsteadInformation Services ManagerCommented:
Since the LAN ports are dead, try a console cable instead.

It's possible that it is "broken"..... hardware failure.
0
Tiras25Author Commented:
yes tough!  is the console cable the one that flat?  I don't have a serial port on my laptop.
0
Ron MalmsteadInformation Services ManagerCommented:
Console cables are usually flat... have one end that look like ethernet, the other is serial.

Use hypertrm
0
Tiras25Author Commented:
OK so I am triyng to skip the firewall for now just to make it to work and access internet.  I realize this is not secure at all but just for a few days.

So I configured the ATT Netopia with DHCP off and NAT ON and now I can access internet if connected directly to Netopia router.

Now how can I enable access for the rest of the users without connecting directly to the router?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.