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Outlook problem retrieving mail

Posted on 2009-07-13
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Last Modified: 2013-11-29
I have a client where Outlook has problems retrieving messages from a pop3 server.  There were over 500 messages on the server; I don't know if that was pertinent or not.  I cleared out the server mailbox by retrieving the messages into outlook on another machine, then copying the messages to the affected machine.

As part of troubleshooting, I archived messages, compacted the personal folders file, and ran scanpst.  The file started out at 12 gigs, and is down to just over 4 now, still huge.  Is the size pertinent?

After all the steps above, outlook was able to retrieve a couple of new messages last night, and the send/receive process looked like it ran ok.  Today, it's hanging again.

Other items:  plenty of disk space, clean temp folder.  Norton Internet Security is running; when it's running, I can do a "telnet mailserver 110."  When I disable any part of Norton, the telnet fails, as does outlook's receive.  As much as I dislilke Norton, I don't think it's a major part of the problem.
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Question by:ckslan
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Brian B earned 250 total points
ID: 24844045
Since everything works on another machine, the problem may be the huge PST file. Keep the existing PST as an archive and create a new PST file for any new messages, does that work?

I don't see your Outlook version, but since the PST is over 2GB, I assume you are on 2003/7. Although you are not at the maximum PST size yet, it might be better to keep the size down going forward. Then older PSTs can be backed up and archived and reduce the amount of data lost in case a PST gets corrupted.

More info about maximum PST size is on http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_22970191.html
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by:ckslan
ID: 24844920
I can try that.  As I think more about this, the archive.pst may need a repair, and it's 12 gigs!  If I can close it from within outlook, and work with only the one file, things may improve.  It's 2003, by the way.

Another option would be to create a new profile, and either move items into the new pst file, or rename the old one and just use it.

I think I'll accept this solution now.  If I need additional help, I'll start a new question, including the history from this on.

Thanks!
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Author Closing Comment

by:ckslan
ID: 31602950
I will let you know how this one plays out.  Thanks again.
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