Solved

File permission error Word 2007

Posted on 2009-07-13
10
1,013 Views
Last Modified: 2012-05-07
I am using Office 2007 on my office network, Microsoft SBS 2003, with security groups and shared drives.  When "user_b" tries to open a Word 2007 document created by "user_a", they get a "file permission error";   "User_b" then clicks "ok," the document opens, then user_b must make a change of any kind (type a character, hard return, etc), then "save."  Then they can work with the document.  Is there a problem cause by a temp file?  Security Settings?

We did not have this problem in Word 2003.  I tried adding the shared drive as a "trusted site" in Word 2007, but could not because the "security settings" would not allow.  
Thanks for your help.
0
Comment
Question by:angewas
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
10 Comments
 
LVL 5

Expert Comment

by:Aaronroach
ID: 24842653
is word on user_a's pc still open?

Sounds dumb but i came across a similar issue with outlook 2007 where if you create a folder using the 'Save As' dialog when saving a file, outlook seems to retain hold over that folder until outlook is shut down.

It may be a similar principle here.

Or it may be a permission issue of the folder that is on your share drive.
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24842707
Not sure if this will help but post for what it's worth:
http://support.microsoft.com/kb/291156
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24842735
What type of antivirus are you using?

Also try disabling offline files, in Windows Explorer. Tools, Folder Options, Offline Files.
Uncheck Enable Offline files.

0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:angewas
ID: 24842763
Using Symantec Endpoint Protections; OS for PCs is Windows XP Pro.
0
 

Author Comment

by:angewas
ID: 24842770
the code for the error message is 200635.
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24843514
Not sure if this will work but try disabling the Norton office addin.

To turn-off protection for MS Office documents, click "Settings" and under "Computer Settings" find "Microsoft Office Automatic Scan" and change this option to "Off".

Also see
http://office.microsoft.com/en-us/word/HA011514521033.aspx#Norton

0
 

Author Comment

by:angewas
ID: 24871562
I am using Symantec Endpoint Protection;  I do not see an option to "disable the Norton Office addin."  ??
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24871885
It seems there was a file permissions error fixed with the release of Symantec Endpoint Protection v4.... is that what you're using?
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041108225248
0
 
LVL 37

Accepted Solution

by:
Joanne M. Orzech earned 500 total points
ID: 24871912
Also found:

"I figured out what was causing the issue with word saving and wanted to follow up. I disabled the security risk portion of Endpoint and my users are now able to save. Hopefully Symantec can fix this sometime so I can fully use Endpoint."
http://techrepublic.com.com/5208-1035-0.html?forumID=101&threadID=274473&messageID=2604926
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24872159
Oh that's terrific!  I'm so glad I was able to help you figure this out!  Thank you.

Joanne Orzech
MS Word MVP
EE Zone Advisor
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The new Microsoft OS looks great, is easier than ever to upgrade to, it is even free.  So what's the catch?  If you don't change the privacy settings, Microsoft will, in accordance with the (EULA) you clicked okay to without reading, collect all the…
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question