File permission error Word 2007

I am using Office 2007 on my office network, Microsoft SBS 2003, with security groups and shared drives.  When "user_b" tries to open a Word 2007 document created by "user_a", they get a "file permission error";   "User_b" then clicks "ok," the document opens, then user_b must make a change of any kind (type a character, hard return, etc), then "save."  Then they can work with the document.  Is there a problem cause by a temp file?  Security Settings?

We did not have this problem in Word 2003.  I tried adding the shared drive as a "trusted site" in Word 2007, but could not because the "security settings" would not allow.  
Thanks for your help.
angewasAsked:
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AaronroachCommented:
is word on user_a's pc still open?

Sounds dumb but i came across a similar issue with outlook 2007 where if you create a folder using the 'Save As' dialog when saving a file, outlook seems to retain hold over that folder until outlook is shut down.

It may be a similar principle here.

Or it may be a permission issue of the folder that is on your share drive.
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Joanne M. OrzechManager, Document Services CenterCommented:
Not sure if this will help but post for what it's worth:
http://support.microsoft.com/kb/291156
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Joanne M. OrzechManager, Document Services CenterCommented:
What type of antivirus are you using?

Also try disabling offline files, in Windows Explorer. Tools, Folder Options, Offline Files.
Uncheck Enable Offline files.

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angewasAuthor Commented:
Using Symantec Endpoint Protections; OS for PCs is Windows XP Pro.
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angewasAuthor Commented:
the code for the error message is 200635.
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Joanne M. OrzechManager, Document Services CenterCommented:
Not sure if this will work but try disabling the Norton office addin.

To turn-off protection for MS Office documents, click "Settings" and under "Computer Settings" find "Microsoft Office Automatic Scan" and change this option to "Off".

Also see
http://office.microsoft.com/en-us/word/HA011514521033.aspx#Norton

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angewasAuthor Commented:
I am using Symantec Endpoint Protection;  I do not see an option to "disable the Norton Office addin."  ??
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Joanne M. OrzechManager, Document Services CenterCommented:
It seems there was a file permissions error fixed with the release of Symantec Endpoint Protection v4.... is that what you're using?
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041108225248
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Joanne M. OrzechManager, Document Services CenterCommented:
Also found:

"I figured out what was causing the issue with word saving and wanted to follow up. I disabled the security risk portion of Endpoint and my users are now able to save. Hopefully Symantec can fix this sometime so I can fully use Endpoint."
http://techrepublic.com.com/5208-1035-0.html?forumID=101&threadID=274473&messageID=2604926
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Joanne M. OrzechManager, Document Services CenterCommented:
Oh that's terrific!  I'm so glad I was able to help you figure this out!  Thank you.

Joanne Orzech
MS Word MVP
EE Zone Advisor
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