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File permission error Word 2007
I am using Office 2007 on my office network, Microsoft SBS 2003, with security groups and shared drives. When "user_b" tries to open a Word 2007 document created by "user_a", they get a "file permission error"; "User_b" then clicks "ok," the document opens, then user_b must make a change of any kind (type a character, hard return, etc), then "save." Then they can work with the document. Is there a problem cause by a temp file? Security Settings?
We did not have this problem in Word 2003. I tried adding the shared drive as a "trusted site" in Word 2007, but could not because the "security settings" would not allow.
Thanks for your help.
We did not have this problem in Word 2003. I tried adding the shared drive as a "trusted site" in Word 2007, but could not because the "security settings" would not allow.
Thanks for your help.
What type of antivirus are you using?
Also try disabling offline files, in Windows Explorer. Tools, Folder Options, Offline Files.
Uncheck Enable Offline files.
Also try disabling offline files, in Windows Explorer. Tools, Folder Options, Offline Files.
Uncheck Enable Offline files.
ASKER
Using Symantec Endpoint Protections; OS for PCs is Windows XP Pro.
ASKER
the code for the error message is 200635.
Not sure if this will work but try disabling the Norton office addin.
To turn-off protection for MS Office documents, click "Settings" and under "Computer Settings" find "Microsoft Office Automatic Scan" and change this option to "Off".
Also see
http://office.microsoft.com/en-us/word/HA011514521033.aspx#Norton
To turn-off protection for MS Office documents, click "Settings" and under "Computer Settings" find "Microsoft Office Automatic Scan" and change this option to "Off".
Also see
http://office.microsoft.com/en-us/word/HA011514521033.aspx#Norton
ASKER
I am using Symantec Endpoint Protection; I do not see an option to "disable the Norton Office addin." ??
It seems there was a file permissions error fixed with the release of Symantec Endpoint Protection v4.... is that what you're using?
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041108225248
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041108225248
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Oh that's terrific! I'm so glad I was able to help you figure this out! Thank you.
Joanne Orzech
MS Word MVP
EE Zone Advisor
Joanne Orzech
MS Word MVP
EE Zone Advisor
Sounds dumb but i came across a similar issue with outlook 2007 where if you create a folder using the 'Save As' dialog when saving a file, outlook seems to retain hold over that folder until outlook is shut down.
It may be a similar principle here.
Or it may be a permission issue of the folder that is on your share drive.