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Add or Remove Programs will not open.

Posted on 2009-07-13
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Last Modified: 2013-12-04
Using "Add or Remove Programs," "Windows Live Essentials" wouldn't uninstall.  I'd click "Change/Remove;"  the cursor changed to an hourglass for a moment, then the system (Windows XP Home Ed.) returned to its previous state.  Nothing changed, nothing was removed.

 Finally, I received help to uninstall "Windows Live Essentials"  through a command line--i.e.msiexec /x {76CD2979-09C0-493A-84B3-8FD97EF4BCEA}--provided by Microsoft Help and Support that worked through "Start/Run/Ok," but in doing that uninstallation, I lost the ability to open "Add or Remove Programs."  I can't even verify that I did uninstall "Windows Live Essentials."  

I need a fix to replace my system's ability to open "Add or Remove Programs."  Please advise.
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Question by:Mordido
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LVL 6

Assisted Solution

by:ou_dober
ou_dober earned 166 total points
ID: 24843214
Go to start/run, and type:
 appwiz.cpl
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LVL 6

Expert Comment

by:ou_dober
ID: 24843251
Try this to repair the control panel applet.

http://windowsxp.mvps.org/arpwc.htm


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LVL 50

Expert Comment

by:jcimarron
ID: 24844583
Mordido--Try a System Restore to a time before the problem started.  If you installed Windows Live Essentials only recently use a System Restore point dated before you installed Windows Live Essentials .  That should fix both the Control Panel problem and the difficulty in uninstalling Windows Live Essentials.
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Assisted Solution

by:jcimarron
jcimarron earned 166 total points
ID: 24844645
Mordido--In order to see whether Windows Live Essentials has been removed go here in the Registry HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/Current Version/Uninstall
You would look under 76CD2979-09C0-493A-84B3-8FD97EF4BCEA or Windows Live Essentials
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Author Comment

by:Mordido
ID: 24844751
ou dober:  Not trying to be flippant, but I have an account for RegCure, and as far as I'm concerned, RegCure isn't worth all the talk and internet praise it gets.  Still, I ran my RegCure to no avail.  Sorry but neither suggestion worked.
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LVL 66

Assisted Solution

by:johnb6767
johnb6767 earned 168 total points
ID: 24846424
Doesnt run from the Run command either?
start>run>control appwiz.cpl
?
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Author Comment

by:Mordido
ID: 24859501
Well, my friends, the point here was that although I could open Add and Remove Programs, I wasn't able to Remove Windows Live Essential by clicking Change/Remove.  I tried every suggestion you Guys offered and none worked.  
Yet, I finally tried Run/regedit/Edit/Find/Windows Live Essentials and deleted every instance of it (there were 3 or 4 keys or whatever they were called).  In doing that, Windows Live Essentials was deleted or removed from Add and Remove Programs.  The down side is that had the process worked correctly, i.e. Add and Remove Programs/Windows Live Essentials/Change//Remove/..., the Change would've brought up all the downloaded features of Windows Live Essentials, e.g. Windows Live Sync, Windows Live Messenger, or Windows Live Writer, a few more, and I'd have been able to select the feature or application I wanted to remove, i.e. Windows Live Family Safety, and the rest would've remained.  Then I would've clicked Ok, returned to Add and Remove Programs (because I only needed to Change Windows Live Essentials) and then closed out of Add and Remove.  Problems solved.  But, my way Removed all of Windows Live Essentials, which I knew had to happen, and that's what I was willing to accept.  Whatever it took to either open or Remove Windows Live Essentials.
Point, my friends, my method using regedit, worked.  Windows Live Essentials is gone.  I don't want any points for this, I just wanted to explain how this problems was resolved.  I want to thank you for your attempts to help me and your suggested solutions.  Unless one of you has a problems with this, I'm going to shut this Question down, and then submit another one.  Thanks again.  
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Accepted Solution

by:
Mordido earned 0 total points
ID: 24859744
I just re-read my Question, and I am wrong about the point.  My question asks and it would seem apparant that a way to open Add and Remove Programs was the point and various experts, if not all, suggested good solutions that did find other ways to open Add and Remove Programs.  
So, I retract my request end my question in question (little pon there) and I would that the 500 points be divided among the experts involved, if that's ok.
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Expert Comment

by:ou_dober
ID: 24859761
NP - thank you for the consideration.
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LVL 66

Expert Comment

by:johnb6767
ID: 24865410
All good in the hood with me...... Glad you are working.....
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Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

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