I have an Overland Neo Series 2000 robotic tape library connected to a server running Symantec BackupExec 12 that won't open either magazine. It's telling me that "A Library Operation is still in progress" but doesn't give an error code and the GUI touchpad on the front of the unit is unresponsive. I've gone into BackupExec and made sure there are no active jobs, and I've checked the devices list and tried to unlock the unit several times. The unlock job completes but the robot still won't open its magazines. I can force the doors open with the mechanical release, but after closing them, the message returns. None of my backup jobs will process while the unit is stuck like this. I'm guessing the issue may have more to do with BackupExec, but I can't figure out what operation is running on the unit.
Any help/advice would be most appreciated.