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problems opening Oulook after maiblox move

Posted on 2009-07-13
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Last Modified: 2012-05-07
hello all-

i just moved a mailbox from one exchange 2007 server (server1) to another exchange 2007  server (server2). no problems there. when i try and login as that user whose mailbox got moved, i get this error when opening up outlook 2007:

cannot open your default email folders. ms exchange is currently busy.

yet when i look at the settings for this user on server1, it says that this mailbox resides now on server2.

the reason i am adding another server is because users from our corporate office are complaining that outlook is getting sluggish from their end. server1 is our main exchange server and is located on our data bunker and those users at corp are connected via an mpls line but some of them have huge, huge mailbox sizes so we decided to go ahead and get another exchange box, load just the mailbox role and transfer their mailboxes to it, that way they are running it locally. i am now testing with one dummy mailbox and am now stuck with the error i mentioned above.

any help would be greatly appreciated. thanks in advance.
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Question by:raleigh-mis
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13 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24845107
How long did you wait between moving the mailbox and and trying to open it?

Simon.
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Author Comment

by:raleigh-mis
ID: 24845194
it has been now almost 2 hours. i only installed the mailbox role, should i install the transport role as well?
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LVL 13

Expert Comment

by:lastlostlast
ID: 24845291
create a new mailbox on the new server and check in Outlook if you are able to configure a profile for new user... Also try a repair/r-create Outlook Profile of the user...
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Author Comment

by:raleigh-mis
ID: 24845385
ok, i created a new mailbox on the new server that and then when i tried to open outlook for this new user, i get the ff:

the name cannot be matched to a name in the address list.

also, not sure where i would run the repair /r -create command. i tried that inside the exchange shell and it did not recognize it.
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LVL 13

Expert Comment

by:lastlostlast
ID: 24845398
right click the new user mailbox in the EMC under Recipient Configuration and go to the properties... Uncheck the box that says 'Hide from Exchange Server List'... Try the Outlook again...
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LVL 13

Expert Comment

by:lastlostlast
ID: 24845419
To repair the Outlook Profile on client machine, click on Tools menu (Outlook) ---> Account Settings --- > (Select Profile) and hit 'repair'....
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LVL 65

Expert Comment

by:Mestha
ID: 24845478
If this is your first Exchange 2007 server then you need to have Mailbox, Client Access and Transport role on the server, or at least somewhere in the network.

Simon.
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Author Comment

by:raleigh-mis
ID: 24845515
this is our 2nd exchange 2007 server (server 2). we have server1 and it has all the roles loaded on it.
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LVL 13

Expert Comment

by:lastlostlast
ID: 24845520
did the new user work? repair outlook profile?
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Author Comment

by:raleigh-mis
ID: 24845531
lastlostlast-

i did the things you asked me to do but still no dice. i could not do the repair since i cannot get into outlook with this user (new one you had me create) or with the user whose mailbox i moved hence i cannot run the repair from the Tools menu.
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LVL 13

Expert Comment

by:lastlostlast
ID: 24845617
Try disabling the IPv6 on the server... For more information check "http://technet.microsoft.com/en-us/library/cc671176.aspx"

Also apply Rollup Update 8 for the Exchange Server. http://www.microsoft.com/downloads/details.aspx?FamilyID=e1f5c8b2-c4f2-4eba-849b-e464d4f2869c&displaylang=en

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Author Comment

by:raleigh-mis
ID: 24851445
after in installed the transport role, i am now able to get in outlook for both the user i created in server2 and also for the user whose mailbox i moved from server1. there is still a slight issue..... i can send them mail but they cannot send me mail.
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Accepted Solution

by:
raleigh-mis earned 0 total points
ID: 24962298
after i added a connector to the first server in the hub transport on the second server, it fixed the sending problem.
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