outlook 2007 out of office does not work

Hi ,
I have a exchange 2007 64bits installed on windows 2003.
and run the outlook 2007 as client .

I cannot set up the out of office assistance  in outlook , but I can set it up at webmail

I have SSL installed as webmail.domain.com.au

when I try Test Email autoconfiguration and type my email
name@domain.com.au and my password
I get "auto configuration was unable to determine your settings"

But I can send and receive email very well.

any help ??
GordonLiqAsked:
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debuggerauCommented:
Check in outlook under the File menu option for the offline option, check it is not checked..

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GordonLiqAuthor Commented:
It is not checked
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RaghuvCommented:
You need to ensure Autodiscover is working for Out of office to work.

Since you said Autodiscover test is failing, check out the below article which will help you to configure Autodiscover,

http://www.exchange-genie.com/2007/07/exchange-2007-autodiscover-service-part-1/
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GordonLiqAuthor Commented:
It does not help . all pictures are lost and I canot get many clue.

I only have on exchange 2007 server with default CAS and default HUB.
when new user configure the outlook 2007 account , they can get the account setting automatically.
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lastlostlastCommented:
Is the name of the Exchange Server able to resolve in internal DNS?
Try to browse "https://FQDN of exchangeserver/autodiscover/autodiscover.xml" from the client machine.

You will need to get the 'autodiscover' to work first and only then you will be able to set the OOF using Outlook clients.

Also when you run Test Email auto confiigure, make sure you uncheck 'Use Guess Smart' and 'Use Guess Smart Authentication'.
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GordonLiqAuthor Commented:
Is the name of the Exchange Server able to resolve in internal DNS?

Try to browse "https://FQDN of exchangeserver/autodiscover/autodiscover.xml" from the client machine
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RaghuvCommented:
Hi Gordon,

Even though Outlook configures profile automatically, it doesnt mean autodiscover is working, Cause Outlook 2007 has the functionally to configure on its own.

So the bottom line is, the test Email autoconfiguration should pass.

Can you re-run the Test Email Autoconfiguration and then take a screen shot of the Log tab and paste it over here.
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GordonLiqAuthor Commented:
Is the name of the Exchange Server able to resolve in internal DNS?
  Yes , both   exserver.domain.local  , exserver  , exserver.domain.dom.du work
Try to browse "https://FQDN of exchangeserver/autodiscover/autodiscover.xml" from the client machine
  where I can find FQDN of exchangeserver/autodiscover/autodiscover.xml"?
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RaghuvCommented:
"exserver.domain.local" is the FQDN of the Exchange server and when you browse the URL "FQDN of exchangeserver/autodiscover/autodiscover.xml", you should get an XML file loading with Error code 600.
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lastlostlastCommented:
By FQDN I meant, Fully Qualified Domain Name of Exchange Server.... Also let us know the results of Test Email Auto Configuration...
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GordonLiqAuthor Commented:
Yes , I get an error says : no elemnet in that file.


here is the content of that xml file

<?xml version="1.0" encoding="utf-8"?>
<Autodiscover>
<!-- This is a placeholder file -->
</Autodiscover>
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GordonLiqAuthor Commented:
lots of
autodiscover to https://mail.domain.com.au/autodiscover/autodiscover.xml failed in the log of test autoconfiguration
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lastlostlastCommented:
paste from the "Log" tab and not from the XML tab... that is where we come to know which URL it is failing to connect...
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GordonLiqAuthor Commented:
this is the page result:

XML Parsing Error: no element found
Location: https://webmail.rpccare.com.au/autodiscover/autodiscover.xml
Line Number 1, Column 1:


log.jpg
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lastlostlastCommented:
In the IIS manager, go to properties of autodiscover, under 'directory security' click on edit button under 'IP address and Domain name Restrictions'... If you have it selected for denied access then change it to granted access...
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RaghuvCommented:
Hi Gorden,

To fix the issue "<!-- This is a placeholder file -->",

You need to recreate the Autodiscover virtual directory, so run the below two commands on the Exchange Management Shell,

PS: I have mentioned "exserver" as NetBIOS name of the Exchange server.

# Remove-AutodiscoverVirtualDirectory -Identity "exserver\Autodiscover (Default Web Site)"

# New-AutodiscoverVirtualdirectory
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GordonLiqAuthor Commented:
Is recreate need to restart or other effect? like user cannot get email or so.

how long it will be?
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lastlostlastCommented:
It does not take much time to re-create the directory and there is no restart requirement......
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RaghuvCommented:
No, it wont cause any downtime. I mean users will not be affected and you will not have to restart the Server...you just need to run those two commands and then try to browse the URL again "exchangeserver/autodiscover/autodiscover.xml" and ensure you get an XML file with Error code 600
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RaghuvCommented:
And it will not take more then 2 minutes :)
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GordonLiqAuthor Commented:
I get error code 600 now!
what is next?
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GordonLiqAuthor Commented:
and the email test works too.
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GordonLiqAuthor Commented:
but I still  cannot set up the out of office assistance  in outlook , but I can set it up at webmail
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GordonLiqAuthor Commented:
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