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Sending Outlook Task to other domains

Posted on 2009-07-13
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Last Modified: 2012-06-27
First of all is it possible to send Outlook Task (office 2003 or 07) to another domain (not in same forest and no trust) both domains are running exchange (one standard 2003 other SBS 2003) and both use MS office (2003/07) as their email program.

The issue is when sending task to the user on the other domain they get it as an text email (no option to accept, change % complete ect) Example below

Subject:        Test task to dennis

Status: Not Started
Percent Complete:       0%

Total Work:     0 hours
Actual Work:    0 hours

Owner:  Dennis

It works fine Internal in both domains, and calendar appointments between two domains works fine.

Can you please let me know if this should be working? and if so how to get it working.

Thanks
Dennis
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Question by:DennisLBM
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by:debuggerau
debuggerau earned 200 total points
ID: 24846449
I suspect that emails are getting sent as text files only.

Are you able to send a HTML or Rich text format type email?
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by:DennisLBM
ID: 24846537
Yep all other emails HTML and Rich text all work fine with out any issues.
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by:debuggerau
ID: 24846782
ok, what is the chance they have a spam/malware/filter for their emails, rejecting attachments and converting emails to text?
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by:DennisLBM
ID: 24846810
Both domains have AV protection but i dont think its that. But to be on the safe side you say attachments what is the file format/attachments "Tasks" are sent as ? (sending other emails with attachments works fine and so does calendar appointments)
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by:Subsun
ID: 24847253
Do you have any disclaimer software?
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by:DennisLBM
ID: 24847283
No disclaimer software only standard signatures
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DennisLBM earned 0 total points
ID: 24847651
I found the solution!! and Yes its possible to send task between two domain not in the same forest.

The reason it wasnt working was due to the task not being sent in RTF(Outlook Rich Text Format). To do this do the following:

* In exchange system manager --> Global Settings --> Internet Message Format --> right click "Default" --> Properties --> Advanced (tab)
    Make sure the "Exchange rich-text format" is set to "Always use" or "Determined by individual user settings"

* Next find the contact in Active Directory users and computers (SMTP Contact) right click the contact --> Properties --> Exchange Advanced (Tab) --> tick "Use MAPI rich text format"

* If you dont want to add the contact to the GAL you can do it on individual bases in outlook go to the following website http://office.microsoft.com/en-us/outlook/HA010549231033.aspx 
Under "Enable RTF format for Internet recipients" (at the bottom of the page)

The steps are    * If the person is listed in your Contacts folder, open the contact, and then in the E-mail box, right-click the person's e-mail address. Click Properties on the shortcut menu, and then select the Always send to this recipient in Microsoft Outlook rich-text format check box.    * If the person is in your Personal Address Book (not in the Contacts folder), open the person's entry in the address book. On the SMTP-General tab, select the Always send to this recipient in Microsoft Outlook rich-text format check box.


Thanks for everyone help
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by:debuggerau
ID: 24854710
But that was my first assertion, that you were sending in text format.

If the exchange settings were defaulting everything to text, how could you say that Rich text is working fine, because in-fact, it would not be working..
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