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Backing up and creating a new AD profile.

Posted on 2009-07-14
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Last Modified: 2013-12-05
Hello there, I fear that one of my users active directory profile has become corrupt.  The user cannot access networks drives, cannot access outlook.  When he does it asks him to login to the server via an applet.   When he tries to, the applet does nothing.  When I enter the admin credentials, it says the  link is invalid.  This is not local to his machine.  I can login to his profile in my office, but still get the same issues.

This just happened yesterday, there had been not alterations to his AD profile - suddenly he just cannot access network shares.
So, I need to know how to safely backup his AD Windows Server 2000 profile - and basically clone this to recreate a new one, without losing his emails mainly.  I have backed up his documents and settings.
I think its something to do with his roaming profile, to be honest.  
But anyway, how can I backup his profile and recreate a new one with the same settings as before.

Thanks
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Question by:SpencerKarnovski
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canuc0 earned 500 total points
ID: 24848677
When you say back up his profile, are you meaning that you want to save all his personal settings and preferences (ie. wallpaper settings, favorites, etc.) or just the data? If just the data, then do the following:

1. Assuming you are using Exchange? If so, first back up his email to pst file or use the exmerge utility. This will give you some peace of mind in case things go sour.
2. Back up his roaming profile located on the server, the location listed in the AD account under profile.
3. Sometimes the local profile can be the problem. Try renaming it (instead of deleting) the local profile from Documents and Settings while logged on as admin, then logging him on again.
4. If previous doesn't work, delete all ntuser* files from his server profile location, after you have ensured email and data is backed up.
5. Log him onto a computer he's not logged on to before (eg.there's no existing profile in Documents and Settings). This will force him to pick up the Default User profile settings from that computer. Log off so that the server gets the updated ntuser* files, then try logging him onto his own computer.

Sorry, bit long winded, but hope it makes sense. Worst case scenario, you may have to delete his AD account and recreate it, and put the email/data back. If you have his email backed up, and all his files, the worst you'd lose is some of his customisations.
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by:SpencerKarnovski
ID: 24851242
Hello canuc0

Well, my problem has been solved, somewhat.  Basically the problems lies with the users roaming profile in that when he loads his roaming profile, he cannot access any network drives.   But when he logs in with a local profile, and not roaming - then he can access network drives.

So, not really sure what to do about that.  At least this way I do not have to delete his AD account.

But, thanks for the info - I'll mark it for future reference.

Spencer
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