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Sage 50 Accounts 2009 wont start in Vista
Posted on 2009-07-14
We have a machine that we have installed Sage 50 Accounts 2009 onto.
The operating system is Windows Vista Home Premium.
Installation did not report any problems or error messages.
However once installed, when clicking the icon, splash screen displays breifly, then nothing.
Sage Support have blamed .net framwork, which i subsequently uninstalled and reinstalled to no effect, its currently using dot net framwork 3.5 (not sure if this is correct and sage are useless at telling me)
At this point, Sage ran out of idea's and told us it must be the hardware and to contact Dell.
Contacted Dell who ran checks on the machine and told us that everything was fine and it must be a fault with Sage and to contact Sage!
Now we have the classic case of both sides blaming the other, and no obvious resolution.
Any help would be appreciated.
The operating system is Windows Vista Home Premium.
Installation did not report any problems or error messages.
However once installed, when clicking the icon, splash screen displays breifly, then nothing.
Sage Support have blamed .net framwork, which i subsequently uninstalled and reinstalled to no effect, its currently using dot net framwork 3.5 (not sure if this is correct and sage are useless at telling me)
At this point, Sage ran out of idea's and told us it must be the hardware and to contact Dell.
Contacted Dell who ran checks on the machine and told us that everything was fine and it must be a fault with Sage and to contact Sage!
Now we have the classic case of both sides blaming the other, and no obvious resolution.
Any help would be appreciated.
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6 Comments
I would suggest turning User Access Controls off and disabling all Antivirus and firewall software.
User access can be found in Control Panel -> Users -> Turn on/off UAC's/
50cal.
User access can be found in Control Panel -> Users -> Turn on/off UAC's/
50cal.
You can try a fix from a different product supplied by sage,
Open up Task Manager - go into the processes tab - see if you have "zcfgsvc.exe" running - if so end the process.
I may be mistaken but I think the product runs on .net framework 2.0, this would require you uninstalling 3.5 3.0 and 2.0 and then reinstalling 2.0 upwards.
Other than this I am out of Ideas.
50cal.
Open up Task Manager - go into the processes tab - see if you have "zcfgsvc.exe" running - if so end the process.
I may be mistaken but I think the product runs on .net framework 2.0, this would require you uninstalling 3.5 3.0 and 2.0 and then reinstalling 2.0 upwards.
Other than this I am out of Ideas.
50cal.
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