Sage 50 Accounts 2009 wont start in Vista

We have a machine that we have installed Sage 50 Accounts 2009 onto.  
The operating system is Windows Vista Home Premium.
Installation did not report any problems or error messages.
However once installed, when clicking the icon, splash screen displays breifly, then nothing.
Sage Support have blamed .net framwork, which i subsequently uninstalled and reinstalled to no effect, its currently using dot net framwork 3.5 (not sure if this is correct and sage are useless at telling me)
At this point, Sage ran out of idea's and told us it must be the hardware and to contact Dell.
Contacted Dell who ran checks on the machine and told us that everything was fine and it must be a fault with Sage and to contact Sage!
Now we have the classic case of both sides blaming the other, and no obvious resolution.

Any help would be appreciated.
LVL 1
tiranathonAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

50calCommented:
I would suggest turning User Access Controls off and disabling all Antivirus and firewall software.

User access can be found in Control Panel -> Users -> Turn on/off UAC's/

50cal.
0
tiranathonAuthor Commented:
Tried all that, no joy unfortunatly, anything else
0
50calCommented:
You can try a fix from a different product supplied by sage,
Open up Task Manager - go into the processes tab - see if you have "zcfgsvc.exe" running - if so end the process.

I may be mistaken but I think the product runs on .net framework 2.0, this would require you uninstalling 3.5 3.0 and 2.0 and then reinstalling 2.0 upwards.

Other than this I am out of Ideas.

50cal.
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

tiranathonAuthor Commented:
Thank you for your input, but still no solution.
This is perplexing me.
0
tiranathonAuthor Commented:
reloaded windows totally, this seemed to solve the problem
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mukherjees123Commented:
the question is why ??? .. i have got a chap who still can not install the software even after reinstalling windows vista ... i am confused now
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.