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Sage 50 Accounts 2009 wont start in Vista

Posted on 2009-07-14
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Last Modified: 2012-05-07
We have a machine that we have installed Sage 50 Accounts 2009 onto.  
The operating system is Windows Vista Home Premium.
Installation did not report any problems or error messages.
However once installed, when clicking the icon, splash screen displays breifly, then nothing.
Sage Support have blamed .net framwork, which i subsequently uninstalled and reinstalled to no effect, its currently using dot net framwork 3.5 (not sure if this is correct and sage are useless at telling me)
At this point, Sage ran out of idea's and told us it must be the hardware and to contact Dell.
Contacted Dell who ran checks on the machine and told us that everything was fine and it must be a fault with Sage and to contact Sage!
Now we have the classic case of both sides blaming the other, and no obvious resolution.

Any help would be appreciated.
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Question by:tiranathon
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6 Comments
 
LVL 7

Expert Comment

by:50cal
ID: 24848889
I would suggest turning User Access Controls off and disabling all Antivirus and firewall software.

User access can be found in Control Panel -> Users -> Turn on/off UAC's/

50cal.
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Author Comment

by:tiranathon
ID: 24848999
Tried all that, no joy unfortunatly, anything else
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LVL 7

Expert Comment

by:50cal
ID: 24849066
You can try a fix from a different product supplied by sage,
Open up Task Manager - go into the processes tab - see if you have "zcfgsvc.exe" running - if so end the process.

I may be mistaken but I think the product runs on .net framework 2.0, this would require you uninstalling 3.5 3.0 and 2.0 and then reinstalling 2.0 upwards.

Other than this I am out of Ideas.

50cal.
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LVL 1

Author Comment

by:tiranathon
ID: 24849631
Thank you for your input, but still no solution.
This is perplexing me.
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Accepted Solution

by:
tiranathon earned 0 total points
ID: 24923215
reloaded windows totally, this seemed to solve the problem
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LVL 2

Expert Comment

by:mukherjees123
ID: 25032983
the question is why ??? .. i have got a chap who still can not install the software even after reinstalling windows vista ... i am confused now
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