Solved

Can't load any Network device drivers after infection

Posted on 2009-07-14
3
663 Views
Last Modified: 2013-12-01
My client's machine had a virus infection that we have now cleared up. In the aftermath, we find that all the devices under "Network Adapters" are not loading. Each of them has a yellow exclamation with the error "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code 39)".

I have tried reloading the Nvidia nForce drivers from the disk, no joy. I then installed a new Realtek Ethernet card, which XP always picks up on its own, but it gets the same result.

The devices seem to be properly identified and they even seem to be locating their drivers (I can see driver versions and file locations under Driver Details) but still no go.

Any ideas?
0
Comment
Question by:shamrin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
regnighc earned 500 total points
ID: 24849057
Run ComboFix
Will almost certainly repair any damage the virus has caused.

http://combofix.net/download
0
 

Author Comment

by:shamrin
ID: 24849542
Thanks for the ComboFix reference. But I don't think the problem is an infection, that is fixed. The problem is that (probably) the infection managed to change something that prevents the network devices from loading.

In that regard, I note that the first thing that does not load is MRxSmb.sys. I've replaced that file and also checked the registry to make sure it is referring to the correct file. Still no joy.
0
 
LVL 2

Assisted Solution

by:regnighc
regnighc earned 500 total points
ID: 24849603
Get your OS disk ready and run this command

sfc /scannow
It might take a while, but shoudl replace any missing or damaged system files/drivers

Hope this helps
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses
Course of the Month5 days, 5 hours left to enroll

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question