Solved

BlackBerry and Microsoft Outlook not Identical

Posted on 2009-07-14
6
283 Views
Last Modified: 2012-05-07
Hi all,
I have a few users happily using Blackberrys to access there work email accounts. In all cases the Inbox they see in Outlook is as you would expect an exact copy of what they see on their Blackberry.
However one user has the occasional (NOT ALL) email hit her Blackberry but never arrive in her Inbox within Outlook.... I have no idea why, I have been over the account 100 times and cannot see anything that would be an issue.
Anyone ever come across this?
0
Comment
Question by:InfamousMule
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 3

Expert Comment

by:rmconard
ID: 24849778
Simple.

Are you using the BES? If so, more than 10 users can occasionally lag the BES, especially on an already slow server. I've seen this issue before and basically what happens is BES will freeze up pulling email from Exchange for that user, then just give up and move on to the next one after a while.

A simple solution, a side from readding the user to BES and possibly reinstalling BES completelty, is to set up the BlackBerry Desktop Redirectory on the users computer.

By going to the BlackBerry website and downloading the Desktop Client, you can install what's known as "Redirector." It's a program that runs in the background on the users computer and pushes all email from Outlook 2003 and Outlook 2007 to the user's BB.

This is the method I use. I find it slightly more reliable than BES and allows me to control it more easily than BES.

-Ryan
0
 

Author Comment

by:InfamousMule
ID: 24849809
No we are not using a BES, we are simply using the contract with Orange Business. We only have 4 users using Blackberrys.
0
 
LVL 3

Expert Comment

by:rmconard
ID: 24851689
I have no clue what "Orange Business" is.

Chances are it might be an issue you have to take up with them.

You're only other resolution is to do what I said and install the Desktop Redirector on the users PC at the office.

-Ryan
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 

Author Comment

by:InfamousMule
ID: 24858524
Just seems like some emails go to both her outlook and BB - then other just hit the BB. Not Outlook. Cant get my head round it
0
 
LVL 3

Accepted Solution

by:
rmconard earned 500 total points
ID: 24858676
Well, if this "Organge Business" company uses BES for you, then that's just how it is. BES is flaky when it's trying to pull mail from the server.

But again, like I said, using the Desktop Redirector for the troubled user will solve the problem because the redirector will push mail coming into the local copy of Outlook on the persons computer. This means the same message will get to both the Outlook and the phone.

-Ryan
0
 

Author Comment

by:InfamousMule
ID: 24858694
Ok no problem. We had a few issues with BB when she got it. So it may be Exchange related. Not a problem, Thanks for your time anyway
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question