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BlackBerry and Microsoft Outlook not Identical

Posted on 2009-07-14
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Last Modified: 2012-05-07
Hi all,
I have a few users happily using Blackberrys to access there work email accounts. In all cases the Inbox they see in Outlook is as you would expect an exact copy of what they see on their Blackberry.
However one user has the occasional (NOT ALL) email hit her Blackberry but never arrive in her Inbox within Outlook.... I have no idea why, I have been over the account 100 times and cannot see anything that would be an issue.
Anyone ever come across this?
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Question by:InfamousMule
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Expert Comment

by:rmconard
ID: 24849778
Simple.

Are you using the BES? If so, more than 10 users can occasionally lag the BES, especially on an already slow server. I've seen this issue before and basically what happens is BES will freeze up pulling email from Exchange for that user, then just give up and move on to the next one after a while.

A simple solution, a side from readding the user to BES and possibly reinstalling BES completelty, is to set up the BlackBerry Desktop Redirectory on the users computer.

By going to the BlackBerry website and downloading the Desktop Client, you can install what's known as "Redirector." It's a program that runs in the background on the users computer and pushes all email from Outlook 2003 and Outlook 2007 to the user's BB.

This is the method I use. I find it slightly more reliable than BES and allows me to control it more easily than BES.

-Ryan
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Author Comment

by:InfamousMule
ID: 24849809
No we are not using a BES, we are simply using the contract with Orange Business. We only have 4 users using Blackberrys.
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Expert Comment

by:rmconard
ID: 24851689
I have no clue what "Orange Business" is.

Chances are it might be an issue you have to take up with them.

You're only other resolution is to do what I said and install the Desktop Redirector on the users PC at the office.

-Ryan
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Author Comment

by:InfamousMule
ID: 24858524
Just seems like some emails go to both her outlook and BB - then other just hit the BB. Not Outlook. Cant get my head round it
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rmconard earned 2000 total points
ID: 24858676
Well, if this "Organge Business" company uses BES for you, then that's just how it is. BES is flaky when it's trying to pull mail from the server.

But again, like I said, using the Desktop Redirector for the troubled user will solve the problem because the redirector will push mail coming into the local copy of Outlook on the persons computer. This means the same message will get to both the Outlook and the phone.

-Ryan
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Author Comment

by:InfamousMule
ID: 24858694
Ok no problem. We had a few issues with BB when she got it. So it may be Exchange related. Not a problem, Thanks for your time anyway
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