I am taking a look at a friend's laptop who was complaining that one day several desktop shortcuts appeared out of nowhere and that Windows Defender and AVG popped up with alerts.
My first reaction was to run ComboFix is Safe Mode, however even though it is a fresh download, ComboFix displays a warning that the computer may be infected with a file-patching virus like "Virut". Malwarebytes found 30 items and removed them, however ComboFix still will not run.
I attempted to run Trend Micro Housecall, however the browser will not navigate to that page, it hangs up on searching for 'search.avg.com'. Usually ComboFix is my go-to, but if it won't run even in Safe Mode I'm concerned. Are there are any boot disks that have it pre-installed?
Attached is the HiJackThis log, any input on how to remove this malware would be greatly appreciated.