Solved

unread emails do not sync to phone

Posted on 2009-07-14
4
332 Views
Last Modified: 2013-12-05
Hello, one of my clients is using motorola q's. Just today the client noticed that any new, unread mail does not make it to their phone. However, once the item has been read, it will sync down to their phone. No changes have been made on their system that I'm aware of. They are running exchange 2003. The client also uses blackberries that are having no issues. ANy help would be appreciated.
0
Comment
Question by:StarfishTech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24850009
Sure it isn't a view?
Sync occurs at a message level - not the read/unread status. Therefore I have to wonder if there is a view involved which is hiding the messages.

Simon.
0
 

Author Comment

by:StarfishTech
ID: 24850034
Would the view be setup on the server or on the phones? I just find it hard to believe that a view was changed on every individual phone.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 24850174
The way the question has been worded indicates that it is a specific device.
It is very important that you make it clear whether it is all users or just a specific one.

That being said, I can think of no way that the device or the server can be setup so only old messages are synchronised unless something very odd is being done for email collection for example.

Simon.
0
 

Accepted Solution

by:
StarfishTech earned 0 total points
ID: 24909250
There was an issue with our antivirus software. Once we corrected the antivirus software issue, everything was fine.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC ā€“ connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 ā€“ both 32 bit & 64.
Learn how to PXE Boot both BIOS & UEFI machines with DHCP Policies and Custom Vendor Classes
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial sā€¦

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question