Solved

Outlook signature image load and sending slow

Posted on 2009-07-14
7
3,779 Views
Last Modified: 2012-06-27
Hi all,

I'm having a network wide problem with Outlook and/or Exchange.  Each user has an e-mail signature setup that contains our company logo as a small GIF file (6KB).  When a user goes to compose a new message, the signature text loads, but an image placeholder appears for the logo.  After about 30-45 seconds, the logo appears.

If the user tries to send the message before the logo appears, the Outlook window say "Saving" and have a green status bar in the bottom left.  The green bar is about halfway full and continues to say saving until that 30-45 seconds is up, the logo loads, and then the message sends.

Any ideas for what is causing this delay?

Thanks!
0
Comment
Question by:ITDeptAtPCS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
7 Comments
 
LVL 12

Expert Comment

by:nsx106052
ID: 24849902
How big is the logo?  You might want to consider making it smaller.  It is a large image compress the image as a JPEG or GIF.  
0
 
LVL 1

Author Comment

by:ITDeptAtPCS
ID: 24849920
Tiny...6KB

It's worked fine for almost a year and a half until maybe last week.
0
 
LVL 13

Expert Comment

by:Brian Withun
ID: 24849934
If everyone is using that same logo file, could you be creating a bottleneck on your network?

Try this: have ONE user copy that network logo to their own personal network space (but on the same network server, if possible) and adjust their email signature to use THAT copy instead of the common copy.  See if that speeds things up.

If it's still slow, move their personal copy of the logo to a location on a different network server and update their signature.

If that is still slow, move their copy of the logo to their local hard drive and update their signature.

My guess is that the network is plenty fine, but several people vying for the exact same file is creating the problem.

Brian
Withun
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 1

Author Comment

by:ITDeptAtPCS
ID: 24859347
Thanks Brian,

I have copied the files to my local hard-drive, recreated my signature using the local files, and the same thing is occuring.  

Now that we see it is doing the same thing using files locally and on the network, the only thing in common is the Exchange server.  Upon clicking the "New" e-mail button, does any information get transferred to the Exchange server?  

I took the logo out of the signature all together, and things work as snappy as they always were.  The same if I change my e-mail type to rich text or basic text.

0
 
LVL 1

Author Comment

by:ITDeptAtPCS
ID: 24859365
Ah just thought of something else too.

The image serves as a hyperlink to our webpage.  Our webpage has recently changed from being served from an external host to being hosted internally.  The domain name is not resolvable internally.  Maybe the image is trying to resolve the hostname, causing the delay, and after a time-out the e-mail sends?
0
 
LVL 1

Author Comment

by:ITDeptAtPCS
ID: 24859500
Well...it was a stab in the dark, but no dice.  Making the link resolvable internally didn't work, nor did removing the link.
0
 
LVL 1

Accepted Solution

by:
ITDeptAtPCS earned 0 total points
ID: 24860473
Got it.

The signature was created for everyone using a template file.  The .html template file referenced the image through our webpage and the image file was replaced by another.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question