I have a remote user who describes a problem on her laptop where she powers the laptop up after shutting it down the night before. The system comes up to the login screen and she clicks the icon for her account. The system 'spins', never displaying the screen that allows her to input her password.
She then shuts the laptop down and powers it back up, when it comes to the screen asking her to start Windows normally, etc.
She selects that option and it then comes up normally; allowing her to select her account and enter her password.
I'm somewhat perplexed as to how to even troubleshoot this behavior, let alone fix it.