Vista Login Hangs

I have a remote user who describes a problem on her laptop where she powers the laptop up after shutting it down the night before. The system comes up to the login screen and she clicks the icon for her account. The system 'spins', never displaying the screen that allows her to input her password.

She then shuts the laptop down and powers it back up, when it comes to the screen asking her to start Windows normally, etc.

She selects that option and it then comes up normally; allowing her to select her account and enter her password.

I'm somewhat perplexed as to how to even troubleshoot this behavior, let alone fix it.

Any insights?

Thanks,

John  88{Q
tcengineerAsked:
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sporggCommented:
Hi there

This is a good one. May I sujest running chkdsk /f at the command promp to see if there are any errors on the drive. May be nothing but always worth a try.

Regards

Gary
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tcengineerAuthor Commented:
sporgg:

Meaning, open a command window once logged into windows; run the chkdsk command, then reboot the machine?

I understood that chkdsk couldn't run while windows was running. Is that correct?

John  88{Q
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sporggCommented:
Hi there

Yup you got it. As windows is running chkdsk will ask if it is ok to run the disk check next time the computer starts. Say yes to this and then reboot. You will see the disk check start during start up before you need to logon. Let me know how it goes. Might be able to think of a few other things to try.

Regards

Sporg
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tcengineerAuthor Commented:
sporgg:

I had the user try the chkdsk suggestions and it "apparently" worked. It found some orphaned files that it corrected and after rebooting, she was able to login.

I'd like to wait on closing the issue until tomorrow, as the user normally shuts her system down at night and starts it up the next day, and that's when she experiences the problems.

I'll let you know the results tomorrow.

Thanks for your suggestion!

John  88{Q
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sporggCommented:
Hi there

Wow thats great. Fingers crossed.

Regards

Sporgg
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tcengineerAuthor Commented:
sporgg:

That apparently worked. I'm curious as to why that even happened but that fact that we have a solution, should it happen again, is great.

Thanks for the simple, yet effective suggestion.

John  88{Q
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Windows Vista

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