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Windows Update Error 80072F78 and dt000

Posted on 2009-07-14
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Last Modified: 2012-05-07
We recently purchased a new server and installed Windows 2008 Server SP2 on it.  Before installing any 3rd party software  or anything else, we wanted run windows updates...

After having the update wizard scan for available updates we chose which we wanted to install and let it begin the process.  Five updates (KB961501, KB968537, KB969897, KB969898, and KB970238) were downloaded and installed properly, and before the system could install the other two updates it required a system restart.  The server re-booted normally and after logging in, it continued to attempt to install the final Two updates (KB951847 and KB890830) however it posted an "Error Code 80072F78" and says that it could not update.

We have attemped every method listed in the microsoft article http://support.microsoft.com/kb/836941

We have also looked into the "IPv4 Offload Large Sends" idea mentioned in the article below (which, by the way, we didnt have that option listed for our NIC card)
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_24446870.html?sfQueryTermInfo=1+windowsupdate_80072f78

Any ideas?  We were thinking that there may be some kind of registry issue or setting that may need to be addressed or modified... Any help would be appreciated.
Installed-Updates.jpg
Selected-Updates.jpg
Update-Error.jpg
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Question by:GFCU
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6 Comments
 
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Expert Comment

by:nsx106052
ID: 24849988
Double check and make sure the time is set correctly then try restarting. Also be sure you are performing the update as an admin.  
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Author Comment

by:GFCU
ID: 24850102
Yep... we are logged in as an admin... and I adjusted the time (it was set to Pacific Time) to the proper time zone (Eastern) and time before starting the initial update and the first 5 security updates ran fine, and it restarted after installing them...

Is it better recommended to sync the time to a server on the internet rather than manually adjusting the time zone and clock setting?
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Author Comment

by:GFCU
ID: 24850128
So, unless syncronizing the time to the internet is what we need to do, I don't think that the time is the issue because the issue started after completing 5 updates successfully.
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LVL 12

Expert Comment

by:nsx106052
ID: 24851207
The main reason for the updates failing was the time being out of sync.  I would say configure one of your servers to time sync the rest of your clients so that doesn't happen again or you can do it manually.  
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Author Comment

by:GFCU
ID: 24852022
We have syncronized the server to time.microsoft.com and it still fails... This is all so strange that it would let 5 security updates succeed, but then after restart it would fail the current updates we're trying to get.  We also found that the static settings for IPv4 seemed to keep wiping clean... we would set it up with an IP, Subnet mask, Gateway, and DNS and then when you look at it again later the IP, subment mask, and Gateway would be blank.   I think we may have fixed this now though by installing the drivers for the NIC instead of using the windows recognized drivers.

but still having no luck with the windows update...
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Accepted Solution

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GFCU earned 0 total points
ID: 24860107
We found the solution... Internet Explorer -> Internet Options -> Security Tab -> Custom Level

Almost everything was disabled because of the default "High" Security Setting, so I enabled file downloads and prompting for file download as well as prompting for Active X controls etc. and the downloads worked fine.
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