Solved

Tracking dropped emails with no non delivery receipt

Posted on 2009-07-14
1
229 Views
Last Modified: 2013-11-30
I have a user who is sending email to about 5 different people who never end up receiveing the message and we do not receive any kind of report from our server. Is there a tool or method to track a message on its way to its destination? We talked to the receipients and they have nothing in their junk or spam folders.
0
Comment
Question by:jcourtney
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 24909621
Basically the answer is No.
If the email does not generate a Non Delivery Report, you have no idea if it has been delivered or not.
Most mail that gets rejected is treated as spam.  If mail servers were configured to send out a message to say that your message was deleted, then that would also get treated as spam and would result in their server getting blacklisted.
97% of emails sent currently are supposedly spam (http://news.bbc.co.uk/1/hi/technology/7988579.stm) so to reply to these email would double the volume of spam and thus would be conter productive.
Email is not a guaranteed method of communication and this should be remembered.  Most people assume that a message that is sent it going to be delivered, but this cannot be assumed.
If you put three kisses at the end of a message (xxx) that can get treated as Triple X - which means Adult X-Rated material, so the innocent comment in an email or innocent addition can render an email as spam and it will get rejected accordingly.
The way I deal with spam is to drop it immediately on the server - no questions asked.  Most spam uses spoofed email addresses or invalid addresses so reply to invalid addresses will cause your outbound queues to back up or replying to spoofed addresses gets you listed as a spammer, so it is fruitless.
0

Featured Post

Turn Insights into Action

Communication across every corner of your business is essential to increase the velocity of your application delivery and support pipeline. Automate, standardize, and contextualize your communication processes with xMatters.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The most common mistakes I hear or read about email usually begin with people talking about POP3 and IMAP, so let's clear those off the table: POP3 and IMAP have absolutely nothing to do with sending or receiving email, so get that notion out of you…
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Come and listen to Percona CEO Peter Zaitsev discuss what’s new in Percona open source software, including Percona Server for MySQL (https://www.percona.com/software/mysql-database/percona-server) and MongoDB (https://www.percona.com/software/mongo-…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question