Tracking dropped emails with no non delivery receipt

Posted on 2009-07-14
Medium Priority
Last Modified: 2013-11-30
I have a user who is sending email to about 5 different people who never end up receiveing the message and we do not receive any kind of report from our server. Is there a tool or method to track a message on its way to its destination? We talked to the receipients and they have nothing in their junk or spam folders.
Question by:jcourtney
1 Comment
LVL 76

Accepted Solution

Alan Hardisty earned 2000 total points
ID: 24909621
Basically the answer is No.
If the email does not generate a Non Delivery Report, you have no idea if it has been delivered or not.
Most mail that gets rejected is treated as spam.  If mail servers were configured to send out a message to say that your message was deleted, then that would also get treated as spam and would result in their server getting blacklisted.
97% of emails sent currently are supposedly spam (http://news.bbc.co.uk/1/hi/technology/7988579.stm) so to reply to these email would double the volume of spam and thus would be conter productive.
Email is not a guaranteed method of communication and this should be remembered.  Most people assume that a message that is sent it going to be delivered, but this cannot be assumed.
If you put three kisses at the end of a message (xxx) that can get treated as Triple X - which means Adult X-Rated material, so the innocent comment in an email or innocent addition can render an email as spam and it will get rejected accordingly.
The way I deal with spam is to drop it immediately on the server - no questions asked.  Most spam uses spoofed email addresses or invalid addresses so reply to invalid addresses will cause your outbound queues to back up or replying to spoofed addresses gets you listed as a spammer, so it is fruitless.

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The most common mistakes I hear or read about email usually begin with people talking about POP3 and IMAP, so let's clear those off the table: POP3 and IMAP have absolutely nothing to do with sending or receiving email, so get that notion out of you…
Hello Friends, My friends and relatives always ask me how to delete all the various types of emails at once in our g-mail  or windows live account.  So I researched this topic to find a unique solution to this query.  Here it is for those who do …
When you have multiple client accounts to manage, it often feels like there aren’t enough hours in the day. With too many applications to juggle, you can’t focus on your clients, much less your growing to-do list. But that doesn’t have to be the cas…
Watch the video of Kernel Migrator for SharePoint, which demonstrate the process easily of migration from SharePoint to SharePoint, OneDrive for Business & Google Drive servers, Public Folder to SharePoint, File Server to SharePoint. The tool has va…

619 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question