We have an Exchange 2003 environment with a number of generic email accounts e.g 'email@example.com'
I have put a server based rule on that replies with a template email to mail 'sent to me' (on these generic accounts), this rule works on internal accounts (I get the auto response) but not when testing from external webmail account
I don't want to use OOO (have had issues with this)
Don't want to enable 'allow auto replies' on Exchange global settings
Have seen some comments advising using a rule on a public folder, we currently don't use public folders but may consider it as long as emails sent to generic accounts actually arrive in their inbox, not in public folder.
Can anyone advise on best solution for me here?