I am receiving the following error when trying to backup my exchange 2007 store with backup exec 12.5:
Backup Exec Alert: Job Failed
(Server: "BACKUPSERVER") (Job: "Exchange0714") Exchange0714 -- The job failed with the following error: Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.
This appears to be a common error but I havent tracked down the root cause of this yet. It will successfully truncate all of my log files and it appears that all the data is on the backup server. This error always occurs at the end of the process after the verify operation. I have looked at the following Symantec article and have trapped the error messages as stated in http://seer.entsupport.symantec.com/docs/305815.htm
I have also patched backup exec with sp2 and all of the available hotfixes. Any suggestions?