Backup Exec 12.5 and Exchange 2007

Posted on 2009-07-14
Last Modified: 2013-12-01
I am receiving the following error when trying to backup my exchange 2007 store with backup exec 12.5:
Backup Exec Alert: Job Failed
(Server: "BACKUPSERVER") (Job: "Exchange0714") Exchange0714 -- The job failed with the following error: Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.

 This appears to be a common error but I havent tracked down the root cause of this yet. It will successfully truncate all of my log files and it appears that all the data is on the backup server. This error always occurs at the end of the process after the verify operation. I have looked at the following Symantec article and have trapped the error messages as stated in I have also patched backup exec with sp2 and all of the available hotfixes. Any suggestions?

Question by:phil435
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 15

Expert Comment

ID: 24862355
Are you doing this to tape or to disk? Is there anything else included with this backup job?

Author Comment

ID: 24863392
I am currently doing this to external disk. I have done a test by changing the backup type to active only and it immediately fails. On the Windows server 2008 box if I run the command vssadmin list writers I receive:

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {9a8b01ad-e2be-4ad4-a099-daf7474e0246}
   State: [1] Stable
   Last error: Retryable error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {8f2b3976-b513-4506-a70a-8361606f9717}
   State: [7] Failed
   Last error: No error

BE media server is running Windows server 2003 sp2 and I have both the OS and BE patched with the latest updates. The exchange 07 x86 management tools on the media server has also been updated to rollup 8 which is what my exchange 07 server is running. On the exchange server the OS is Windows server 2008 and has been patched along with exchange itself.

Author Comment

ID: 24863415
Sorry meant to answer second question also. There is currently no other jobs defined besides the exchange backup on the media server. I am only running this one time only just to see if it works.

Accepted Solution

phil435 earned 0 total points
ID: 25001292
Got it working. Opened up a support case with microsoft and ended up rebooting the exchange server. Somehow the vss writers got in a unstable state and the only way to fix it was reboot. Im sure there was an underlying problem but easiest way was to reboot. Anyway have successfully completed a backup.
LVL 15

Expert Comment

ID: 25005332
It's both sad and funny how many problems are fixed with a reboot... I should have asked if you had already done that..!

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question