Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Backup Exec 12.5 and Exchange 2007

Posted on 2009-07-14
5
Medium Priority
?
610 Views
Last Modified: 2013-12-01
I am receiving the following error when trying to backup my exchange 2007 store with backup exec 12.5:
Backup Exec Alert: Job Failed
(Server: "BACKUPSERVER") (Job: "Exchange0714") Exchange0714 -- The job failed with the following error: Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.

 This appears to be a common error but I havent tracked down the root cause of this yet. It will successfully truncate all of my log files and it appears that all the data is on the backup server. This error always occurs at the end of the process after the verify operation. I have looked at the following Symantec article and have trapped the error messages as stated in http://seer.entsupport.symantec.com/docs/305815.htm I have also patched backup exec with sp2 and all of the available hotfixes. Any suggestions?

0
Comment
Question by:phil435
  • 3
  • 2
5 Comments
 
LVL 15

Expert Comment

by:tntmax
ID: 24862355
Are you doing this to tape or to disk? Is there anything else included with this backup job?
0
 
LVL 2

Author Comment

by:phil435
ID: 24863392
I am currently doing this to external disk. I have done a test by changing the backup type to active only and it immediately fails. On the Windows server 2008 box if I run the command vssadmin list writers I receive:

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {9a8b01ad-e2be-4ad4-a099-daf7474e0246}
   State: [1] Stable
   Last error: Retryable error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {8f2b3976-b513-4506-a70a-8361606f9717}
   State: [7] Failed
   Last error: No error

BE media server is running Windows server 2003 sp2 and I have both the OS and BE patched with the latest updates. The exchange 07 x86 management tools on the media server has also been updated to rollup 8 which is what my exchange 07 server is running. On the exchange server the OS is Windows server 2008 and has been patched along with exchange itself.
0
 
LVL 2

Author Comment

by:phil435
ID: 24863415
Sorry meant to answer second question also. There is currently no other jobs defined besides the exchange backup on the media server. I am only running this one time only just to see if it works.
0
 
LVL 2

Accepted Solution

by:
phil435 earned 0 total points
ID: 25001292
Got it working. Opened up a support case with microsoft and ended up rebooting the exchange server. Somehow the vss writers got in a unstable state and the only way to fix it was reboot. Im sure there was an underlying problem but easiest way was to reboot. Anyway have successfully completed a backup.
0
 
LVL 15

Expert Comment

by:tntmax
ID: 25005332
It's both sad and funny how many problems are fixed with a reboot... I should have asked if you had already done that..!
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Suggested Courses

971 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question