Programs not showing up in the Start Menu

I have a problem on my XenApp Advanced 4.5 on Windows Server 2003 Enterprise where users are unable to see particular applications in the Start Menu  unless they are in the local Administrators group for that server.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Daniel BorgerSenior Citrix Engineer- CCEECommented:

The application shortcuts should be part of the all users start menu and the rights to the shortcuts should be for everyone or users. You can modify the all users desktop with the shortcuts as well. just check your permissions.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
you can find the location to add shortcuts to all users here:

C:\Documents and Settings\All Users

and as dborger said, make sure that the users you want to have access or the everyone group has access to these shortcuts
jon_xionoixAuthor Commented:
Thanks for the response guys but I double checked the perms and location of the app short cuts.  The shortcuts are in the All User's Start Menu and the Users group has Read & Execute AND Read access.  Naturally, I reapplied the perms for the entire Start Menu.  The Domain Users group is a member of the local Users group on this server.  Of course, all users in the domain are a member of Domain Users group.

So in the process of gathering more info, I took a user that has never needed or used this application previously and looked at the Start Menu.  The folder for the App was missing.  I then browsed to the C:\Documents and Settings\All Users\Start Menu\Programs and I saw the folder.  I then clicked on the Start Menu again, and suddenly the app I was looking for and a whole bunch of other apps showed up!

Why would this be happening?  I don't want to make the users browse to the location just to make it work.
Daniel BorgerSenior Citrix Engineer- CCEECommented:
Could it be something with the default user? you could copy a "configured" profile into the defaults users
jon_xionoixAuthor Commented:
dborger, forgive me but I was being stupid and couldn't figure out what you were saying.  That sounds good, let me give it a shot and I will let you know.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.