Recent Outlook Express email missing after MS Update

Posted on 2009-07-14
Medium Priority
Last Modified: 2012-05-07

I'm supporting someone whose recent Outlook Express 6 email (about 4 months worth) is missing, apparently after MS Update had applied a number of updates. All folders were affected  as if there had simply been no email activity between 3/09/09 and 7/14/09.   The updates applied were: KB92361, KB968537, KB960803, KB969897, KB970238, KB890830, KB959772, KB969898, KB952004, KB969501, KB956572, KB960225, KB961373, KB959426.   The computer did an auto restart after these updates. Upon restart, the emails were gone.

Any ideas what happened or how to recover the lost email?  


Question by:Mark Litin
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Accepted Solution

jcimarron earned 2000 total points
ID: 24853873
mlitin--Look in the Recycle Bin.  If a Compacting was run (in the background or manually) the files could be there.  http://support.microsoft.com/kb/918069/en-us
If not there, use a program like DBXtract.  http://www.updatexp.com/tip23.html
An older, but free version is available here
It is possible the message file folders were allowed to get too big.  The following may be a useful reference for the future.   http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Author Closing Comment

by:Mark Litin
ID: 31603445
Thanks for the very fast responses..
LVL 50

Expert Comment

ID: 24865747
mlitin-- You are most welcome!  Glad I could help.

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