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Cannot see Free/Busy info when scheduling a meeting through OWA

Posted on 2009-07-14
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Last Modified: 2012-05-07
Exchange 2003 SP2 Front End/Back End servers

We have conference rooms that are built as regular NT accounts. When you schedule a meeting through OWA, the recipients get the meeting published to their calendar but when you check the Free/Busy info on that conference room, there's nothing there. Regular Outlook users (most are 2003, handful are 2007) can see Free/Busy info of conference rooms without issue.

Thanks.
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Question by:lucado01
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Expert Comment

by:tmeunier
ID: 24856317
Well, Free/Busy with OWA is different than with Outlook.  Does it happen when you wait a little while?  Look at this old post from the Exchange product team at Microsoft that explains that OWA takes a while.
http://msexchangeteam.com/archive/2004/08/19/217187.aspx

Not sure if that answers your question, but I hope it at least gets you moving in a good direction.

-tom
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Author Comment

by:lucado01
ID: 24858888
Tom,

Thanks for the info, it's interesting. The OWA appointment still hasn't posted. I'm going to reboot the system during our maintenance window, maybe something's going on with SA on the back end server.

I'll still welcome any other suggestions.

Thanks.
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Accepted Solution

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lucado01 earned 0 total points
ID: 25025410
After rebooting our OWA and Exchange servers, the problem persisted. We then did some more testing.

In OWA you only have the option to schedule an appointment. While you can add a conference room as a resource, it seems that it only updates the Free/Busy info if you have the Conference Room mailbox open. If it's not open, it won't mark the room as being occupied during the meeting time.

So I guess we either need to have a user load every conference room under their Outlook profile to generate the info (I'm just guessing that would work for now) or upgrade to 2007.

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