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Problem with symantec backup exe 12,5 sp2 on windows 2008

Posted on 2009-07-14
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Last Modified: 2013-12-01
Backup exe 12,5 on a windows 2008 server and I have problems with a local backup to tape that stay queued for hours and then fail with the following error:
Error category    : Job Errors
Error             : e0008821 - Job was recovered as a result of Backup Exec RPC service starting.  No user action is required.

For additional information regarding this error refer to link V-79-57344-34849

I have installed all the pathes that are available both for windows 2008 and backup exe but still get this error messages. I have managed to correct the issues sometime by doing a repair of the Symantec backup exe and reinstalled all the updates and after that use hp library tapes and tools to insert the latest drivers for the hp dat 160 and it works for a while and then the problems occurs again.
Have you any ideas what can cause the problems?


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Question by:syssju
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Expert Comment

by:Rahul Misra
ID: 24857256
Are you able to run backup on to a disk?
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Author Comment

by:syssju
ID: 24857407
I shall try this when the problem occurs again, I repaired symantec backup exe and it is working now with all the hotfixes. But I know it only gonna work for a while before the problem occours again.
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Expert Comment

by:Rahul Misra
ID: 24857597
Ok,so its does not look like it is what I thought it could be.
Please provide me more information about the hardware
what card do u have the drive connected to ?
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Accepted Solution

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syssju earned 0 total points
ID: 24871560
Today the problem occured again, I did a test and run backup to disk and it worked. The tape is hp dat 160 and is connected to iscsi.
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Author Comment

by:syssju
ID: 24883496
I found the solution, it was the hp management agent for iscasi that was the problem.
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Author Comment

by:syssju
ID: 24883497
I found the solution, it was the hp management agent for iscasi that was the problem.
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