Asterisk and Trixbox CE


i got a new job and they use Trixbox CE and asterisk running on linux, i never had used before... today we have a singular problem.... any calls can get into the company easily.... and outbound calls to a cellphone...local....or 800 number are fine... the problem comes with the Long Distance's said a weird message...."The number you have dial is't currently unavailable..."

Help me please.... where can i start looking?? what can i check??

we already report the problem to the carrier... but he said that the E1 it's fine... so help me please....

Thanks in advanced....
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Frosty555Connect With a Mentor Commented:
1) Make sure you're putting a "1" infront of your number'
2) Check your outbound routes and make sure the number you are dialing has an appropriate outbound route. If you have restrictive outbound routes, try adding a generic "9|." one temporarily and see if it works
3) Log into the Asterisk CLI and see what the logging output is when you make the call

What is the exact error you hear?

"Your call cannot be completed as dialed. Please check the number and try again"

Implies an outbound route problem. E.g. your outbound route is too restrictive and the long distance number is not matching any reasonable outbound routes, it never reaches your carrier.

"All circuits are busy now, please try your call again later"

Means you got out to the carrier, and the carrier returned a "busy/congested" error. For me, this error is what happens when I dial a bogus number that doesn't exist.

"I'm sorry, that's not a valid extension, please try again"

Means you got out to the carrier, and the carrier barfed at your extension. This happens to me when I dial a long distance number without a "1" on it.
Juan-itoAuthor Commented:

it was a outbound policy that someone implement and don't say anything about it..... there plenty of routes for each code.... that means repetitive routes... so i can conclude that the device was a little confuse and don't know for which route it had go out to each code....

so we erase every route in the outbound and then create a new ones....

Thanks a lot for your help Frosty555
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