CA Root certificate is not trusted
Posted on 2009-07-14
I have not worked much with certificates and have an enquiry.
We are currently in transition to an alternate ISP that will provide hosting and email but the new server is not yet setup with pointers to their nameservers.
When navigating to the admin panel or webmail login the following message is received...
"This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store."
This will cause all users grief in not knowing what to do and I am not sure of the cause/resolution. Is this something that needs to be fixed on the ISP end so the certificate is trusted? Or is it something that needs to be done on each connecting PC so that the certificate is trusted? I have never had to do this before and feel it has to do with the new ISP. Further, I do not know if it is simply because we have not yet gone "live".