I am have installed the following Microsoft Template on my standalone SharePoint server. http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx
I am operating in a Windows 2003 Server environment with a Exchange 2003 Server handling our e-mail.
I would like to know if anyone has had success configuring this add-on to create a new Service Request via an e-mail request to our Help Desk e-mail address. (i.e. email@example.com)
If the functionality exists, I am having a difficult time locating it in the template.
Any help would be greatly appreciated!