Fuji Xerox C450 Document centre won't print in Windows XP


My client has a Fuji Xerox C450 Document centre which works for all except for a new user. The driver is setup correctly and can communicate with the printer (ping) and can see all settings however when this user prints the job disappears into thin air it leaves Windows as if it was going to print OK but it never prints out and there is no job in the print Q.

I disabled the firewall and AV no difference.

I called Fuji support and they are scratching their head.
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RockendConnect With a Mentor Author Commented:
Worked it out.
The driver was getting corrupted during download by Kaspersky AV so downloaded on another pc and copied over setup again all good.

Thanks for your help.
Any event log entires?
RockendAuthor Commented:
Sorry not yet I am not onsite till tomorrow
RockendAuthor Commented:
what should I be looking at in the logs. I can't see anyhing in the Q neither in the maintenance logs
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