Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Fuji Xerox C450 Document centre won't print in Windows XP

Posted on 2009-07-14
4
Medium Priority
?
1,275 Views
Last Modified: 2012-05-07
Hi

My client has a Fuji Xerox C450 Document centre which works for all except for a new user. The driver is setup correctly and can communicate with the printer (ping) and can see all settings however when this user prints the job disappears into thin air it leaves Windows as if it was going to print OK but it never prints out and there is no job in the print Q.

I disabled the firewall and AV no difference.

I called Fuji support and they are scratching their head.
0
Comment
Question by:Rockend
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 11

Expert Comment

by:loftyworm
ID: 24855410
Any event log entires?
0
 

Author Comment

by:Rockend
ID: 24855494
Sorry not yet I am not onsite till tomorrow
0
 

Author Comment

by:Rockend
ID: 24855572
what should I be looking at in the logs. I can't see anyhing in the Q neither in the maintenance logs
0
 

Accepted Solution

by:
Rockend earned 0 total points
ID: 24856341
Worked it out.
The driver was getting corrupted during download by Kaspersky AV so downloaded on another pc and copied over setup again all good.

Thanks for your help.
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question