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Fuji Xerox C450 Document centre won't print in Windows XP

Posted on 2009-07-14
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Last Modified: 2012-05-07
Hi

My client has a Fuji Xerox C450 Document centre which works for all except for a new user. The driver is setup correctly and can communicate with the printer (ping) and can see all settings however when this user prints the job disappears into thin air it leaves Windows as if it was going to print OK but it never prints out and there is no job in the print Q.

I disabled the firewall and AV no difference.

I called Fuji support and they are scratching their head.
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Question by:Rockend
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4 Comments
 
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Expert Comment

by:loftyworm
ID: 24855410
Any event log entires?
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Author Comment

by:Rockend
ID: 24855494
Sorry not yet I am not onsite till tomorrow
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Author Comment

by:Rockend
ID: 24855572
what should I be looking at in the logs. I can't see anyhing in the Q neither in the maintenance logs
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Accepted Solution

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Rockend earned 0 total points
ID: 24856341
Worked it out.
The driver was getting corrupted during download by Kaspersky AV so downloaded on another pc and copied over setup again all good.

Thanks for your help.
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