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Fuji Xerox C450 Document centre won't print in Windows XP

Hi

My client has a Fuji Xerox C450 Document centre which works for all except for a new user. The driver is setup correctly and can communicate with the printer (ping) and can see all settings however when this user prints the job disappears into thin air it leaves Windows as if it was going to print OK but it never prints out and there is no job in the print Q.

I disabled the firewall and AV no difference.

I called Fuji support and they are scratching their head.
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Lofty Worm
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Any event log entires?
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Rockend

ASKER

Sorry not yet I am not onsite till tomorrow
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ASKER

what should I be looking at in the logs. I can't see anyhing in the Q neither in the maintenance logs
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Rockend

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