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Visual Studio 2008 PRO Installation Failure due to Windows Installer issue

Posted on 2009-07-14
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Last Modified: 2013-11-26
Installation of VS2008 fails during the "MS Visual Studio Web Authoring component".
The Setup*.exe error log (attached) indicates that the installation failed due to "MSI(INFO): 'The installation source for this product is not available.  Verify that the source exists and that you can access it." The next line gives the problem file: C:\WINDOWS\Installer\1a731eab.msi' If I try to install this component manually, through Windows Explorer, using the Windows Installer, it gives me the very same error message.

I cannot come to terms with what is occuring to have this fail. The file exists in: C:\WINDOWS\Installer\1a731eab.msi'  

I've attached the 5 error logs:
Setup*.log
dd_install_vs_procore_90.txt
dd_error_vs_procore_90.txt
dd_Dexplorer_90.txt
dd_depcheck_VS_PRO_90.txt

PLEASE HELP! I've followed all of MS's recommendations, and other user recommendations without help. Including the "Clean Boot" method.

Thanks!
SetupExe-20090714201119FD8-.log
dd-install-vs-procore-90.txt
dd-error-vs-procore-90.txt
dd-Dexplorer90-retMSI6623.txt
dd-depcheck-VS-PRO-90.txt
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Question by:IrishJim
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LVL 28

Expert Comment

by:burrcm
ID: 24877706
Run the installer cleanup utility and try again -

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Chris B
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Author Comment

by:IrishJim
ID: 24890228
I figured out the problem myself. I will post the solution soon. Thank you.
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LVL 84
ID: 24954613
What was your solution? I'm struggling with the same thing today ...
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Accepted Solution

by:
IrishJim earned 0 total points
ID: 24955191
Sorry I haven't had a chance to post the solution earlier.....  But here it is.....

First... the common answer I had gotten from Microsoft and other folks is to run the MS Installer Utility. Second, folks seemed to commonly say that the Windows Registry was corrupted. I tried all that and more with no success.

Neither of these really helped. The answer really lied in finding out what the .msi file was used for, then backtracking from there.

As I mentioned in my original problem/question, the C:\WINDOWS\Installer\1a731eab.msi file did exist on the computer, and in the correct directory. I checked the "Properties" of the file out. I found the file is used for Microsoft Office 2007 Document Viewer. MS Office 2007 was previously installed on the machine. Trying to re-install MS Office 2007 did no good in trying to resolve the issue with this file. So I finally decided to uninstall MS Office 2007 (other sites I use for problem resolution seem to reflect a number of issues between the coexistance of Office with Visual Studio).

Further complicating the whole issue, was that MS Office's uninstaller didn't work a hoot. It would start, then run awhile, then tell you it found a problem and could not uninstall the product. Of course, there is no indication as to what the problem was that the uninstaller had with it.  I finally went to the MS web site to learn how to MANUALLY uninstall the damn product. Well, this process took a few hours, as you can imagine. And you're always scared of screwing up the MS Win Registry. But after I manually uninstalled it, I ran a MS Win Registry Analyze and Fix utility (System Mechanic Pro is what I have) and that ensured the registry got fixed and patched up. There were many errors in the Registry after I followed the MS MANUAL uninstall process for MS Office 2007.

I then was able to install Visual Studio 2008 without incident. I was also able to re-install MS Office 2007 afterwards, without incident.

This was a terrible 3 day trial..... Hope this helps you so you don't go through the MS Hell either...

Good Luck!
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LVL 84
ID: 24955375
Thanks IrishJim ... I too cannot uninstall 2007, and to make matters worse the manual unintall steps fail as well!! I'm in the middle of a cleanup so hopefully things will work out.
0
 
LVL 84
ID: 24955484
Finally - SUCCESS!!

One additional comment: I was able to use the Windows Unistaller Cleanup utility successfully ... I installed the cleanup utility, ran it and selected everything I saw with 2007 and let it do it's thing. Plugged my VS 2008 disc back in and it's running and installing now.

I too tried a LOT of different things, including removing any vestige of VS 2005. Nothing worked until I ran the cleanup utility and removed EVERYTHING regarding Office 2007. On reflection, I wonder if I couldn't just remove the Microsoft Office Shared MUI, since that's what the Event Viewer kept reporting was faililng ... by this time, I was so frustrated that I didn't really care if I had to reinstall Office 07 or not, so I just blasted them all.
0
 
LVL 84
ID: 24994725
One further comment: After running the Cleanup Utility, then running Visual Studio, I had to then re-install Office 2007 on my machine ... I may have done something wrong with the Cleanup, but it was a small price to pay ... still, for anyone reading this, I'd try only removing the Microsoft Office Shared MUI before removing all the 07 packages.
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Author Comment

by:IrishJim
ID: 24995264
Thanks LSMConsulting. While we may have used different methods, we accomplished the same, which was to remove MS Office 2007. I do think that unless you remove every vestige of MS Office '07, you may be leaving stuff behind that may not manifest itself in a problem, but leaves  a messy Registry behind.

Great to hear you got around this puppy!
0
 
LVL 84
ID: 24995393
Yes ... just wondering, however, if the MUI install would fix things (although I suspect not). The Event viewer consistently showed that as the fail point, but it may just have been the tip of the iceberg.
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