We have a user who needs to access Citrix at a remote site. The IT team at the remote site installed the Citrix software, a VoIP Softphone and a Cisco vpn client.
At our local site we have a PIX501 sitting in front of ISA2004 (inside SBS2003) so all our outbound traffic goes through ISA then the PIX. I created an ISA allow rule (name : Cisco Outbound) for Cisco vpn protocols and now the user can make the vpn tunnel. He can now connect to their VoIP PBX and make/receive calls via the softphone, so from this i believe the ISA 'Cisco Outbound' rule is working just fine as traffic is moving fine.
Now when the user tries to connect to Citrix (this is configured to look for the remote site internal ip), open opening Word 2007 he receives an error :
'Cannot connect to the Citrix Presentation Server'
I created a rule (Citrix Outbound) to allow internal>External access to the ICA protocol (TCP 1494 / UDP 1604). I can ping the two IP remote internal addresses set in the Citrix settings, however when i try to telnet to port 1494 i don't have a success. I watch ISA monitoring and can see that 'Cisco Outbound' connects fine but then 'Citrix Outbound' rule 'initialise connection' shows for port 1494 to the remote internal ip address but after 10-20 seconds the connection is closed. There is currently no 'denied connection' or other error, just two lines one to initialise, one to close.
If we simply right click the ISA firewall client on the user laptop and click disable the firewall client, cisco vpn connects (activity shown in ISA monitor) and telnet works just fine (i see ICAICAICAICA in the window) but no activity to monitor in ISA relating to the telnet.
If we disconnect the user from our domain and he uses 'another' internet connection (that avoids our ISA server) then everything works as it should.
So process of elimination suggests ISA is causing problems here, what do i need to do to resolve ?
Couple of questions ..
1) Should i be seeing in ISA the traffic that should be 'inside' the Cisco vpn ? (ie the traffic to the remote internal server ip) ?
2) What else needs setting in ISA to allow ICA to fully communicate 'back home' ?