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How to solve this issue? Error: HTTP/1.1 503 Service Unavailable

Posted on 2009-07-15
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Last Modified: 2012-06-27
Error reported when access OWA from Exchange 2003 Front End to Exchange 2000 Back End. Front end and Back end are from same AD forest and Exchange Org but different Exchange Administrative Groups and AD child domain.
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Question by:nasrun
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LVL 3

Expert Comment

by:Arisglobal
ID: 24857478
any events registered in event viewer ?

is the IIS running on the BE Server ?
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LVL 8

Expert Comment

by:Npatang
ID: 24857556
Are you able to browse OWA on BE server directly.

See the below mentioned artilces.
How to troubleshoot the "503 Service Unavailable" error message in Outlook Web Access in Exchange Server 2003

http://support.microsoft.com/kb/823159
http://support.microsoft.com/kb/305030
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Author Comment

by:nasrun
ID: 24857569
IIS is running on BE, i can access an OWA on BE itself. This error reported after 3 times login OWA from FE.
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LVL 8

Expert Comment

by:Npatang
ID: 24857600
check my comments above, Also make sure that we have all the IIS related serces up and runnig on FE server
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Author Comment

by:nasrun
ID: 24857649
Ok thanks, let me check first, FYI OWA FE can access from other BE. Only this particular BE having problem.
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Author Comment

by:nasrun
ID: 24857779
All EX services started and store mounted. I do have event id 9014, 9095 and 9096 but dont have event id 101 and 9542. Does it mean that i still need the HKCRScan tool from PSS? Please advise.
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LVL 8

Expert Comment

by:Npatang
ID: 24857874
On then try this first , try you able to browse OWA on BE directly.. In IIS of BE right click Exchange and browse , see if you are able to browse it.

RUN EXBPA on FE and BE and see if you get any inheritence blcok on server object.
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Author Comment

by:nasrun
ID: 24893794
Currently this Exchange sites having a network issues, i'll update this case soon.
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Accepted Solution

by:
nasrun earned 0 total points
ID: 25025226
Hi,

I managed to solve this problem after fighting with network issues for couple of weeks. The problem is due to the SMTP email address on users account. My users on 2000 BE only have SMTP email address for child domain (ex: child.root.com), so i add secondary SMTP email address for root (ex: root.com).

I'm creating secondary SMTP at EX policy and apply it to all users. So after all users does have SMTP email address for child and root domain, the problem has been resolved.

I'm happy with an expert respond and can share this info to all of you.



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