Solved

intelligent message filter blocking emails

Posted on 2009-07-15
9
386 Views
Last Modified: 2012-06-27
i have a netapp storage box in my network which sends autosupport emails thorugh my exchange server, ever since i turned on IMF i noticed these email sare not getting through. yesterday i went to message tracking and typed in the email address they are being sent from (administrator@domain.com) and when i tracke dthe message it came up saying the IMF blocked it. how  can i configure IMF to allow these emails to pass?
0
Comment
Question by:cfischer225
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 

Author Comment

by:cfischer225
ID: 24858516
please let me know if there are any other settings or screen shots i can provide
0
 
LVL 8

Expert Comment

by:Npatang
ID: 24859073
What are the settings have you done at the Global Settings. Message Delivery > Properties> IMF.

What are the settings for GATEWAY BLOCKING and Junk Email configuration.
0
 

Author Comment

by:cfischer225
ID: 24859202
here are the settings you requested plus
relay tab on smtp virtual server
and message tracker
exchange-properties.docx
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 
LVL 8

Expert Comment

by:Npatang
ID: 24859279
Your relay settings are fine.
Bur in your IMF change some settings.
At the Gateway level Change the value to 7 and at the Junk Email configuration keep it 5
This is will make sure that Emaisl which gave ratings of 7 and above will be archived and emails which have rating of 5 and 6 will be in the junk folder of inbox and emails which will have rating of 0 to 4 will in the user inbox.
Try restarting the SMTP and routing engine service afetr that
0
 

Author Comment

by:cfischer225
ID: 24859388
i changed the settings and restarted both services and the emails are still being caught by imf
0
 
LVL 8

Expert Comment

by:Npatang
ID: 24859440
IIs t only specifc emails which are being blocked, from specific sender or so ..Also follow the instrucktions http://support.microsoft.com/kb/895091 and http://msexchangeteam.com/archive/2004/05/26/142607.aspx. to check the SCL ratings in outlook and check if IMF is stamping the correct ratings
0
 

Author Comment

by:cfischer225
ID: 24859464
well the sender is administrator@domain.com but not all of the emails form that sender are being blocked only the ones being sent from the netapp box, they also come with hefty attachments and that might be why?
0
 
LVL 8

Accepted Solution

by:
Npatang earned 500 total points
ID: 24859575
As of now what I can suggest is Add the sender's SMTP server's IP address to the Allow Address exception override in Connection Filtering in the same message delivery properties .it will by pass the IMF to scan mailscoming from that domain.
restart the SMTP and routine engine
0
 

Author Comment

by:cfischer225
ID: 24859707
thats it man! i added it to the connection filtering tab and it came through!

thanks
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video discusses moving either the default database or any database to a new volume.

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question