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intelligent message filter blocking emails

Posted on 2009-07-15
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Last Modified: 2012-06-27
i have a netapp storage box in my network which sends autosupport emails thorugh my exchange server, ever since i turned on IMF i noticed these email sare not getting through. yesterday i went to message tracking and typed in the email address they are being sent from (administrator@domain.com) and when i tracke dthe message it came up saying the IMF blocked it. how  can i configure IMF to allow these emails to pass?
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Question by:cfischer225
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Author Comment

by:cfischer225
ID: 24858516
please let me know if there are any other settings or screen shots i can provide
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Expert Comment

by:Npatang
ID: 24859073
What are the settings have you done at the Global Settings. Message Delivery > Properties> IMF.

What are the settings for GATEWAY BLOCKING and Junk Email configuration.
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Author Comment

by:cfischer225
ID: 24859202
here are the settings you requested plus
relay tab on smtp virtual server
and message tracker
exchange-properties.docx
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Expert Comment

by:Npatang
ID: 24859279
Your relay settings are fine.
Bur in your IMF change some settings.
At the Gateway level Change the value to 7 and at the Junk Email configuration keep it 5
This is will make sure that Emaisl which gave ratings of 7 and above will be archived and emails which have rating of 5 and 6 will be in the junk folder of inbox and emails which will have rating of 0 to 4 will in the user inbox.
Try restarting the SMTP and routing engine service afetr that
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Author Comment

by:cfischer225
ID: 24859388
i changed the settings and restarted both services and the emails are still being caught by imf
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Expert Comment

by:Npatang
ID: 24859440
IIs t only specifc emails which are being blocked, from specific sender or so ..Also follow the instrucktions http://support.microsoft.com/kb/895091 and http://msexchangeteam.com/archive/2004/05/26/142607.aspx. to check the SCL ratings in outlook and check if IMF is stamping the correct ratings
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Author Comment

by:cfischer225
ID: 24859464
well the sender is administrator@domain.com but not all of the emails form that sender are being blocked only the ones being sent from the netapp box, they also come with hefty attachments and that might be why?
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Accepted Solution

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Npatang earned 500 total points
ID: 24859575
As of now what I can suggest is Add the sender's SMTP server's IP address to the Allow Address exception override in Connection Filtering in the same message delivery properties .it will by pass the IMF to scan mailscoming from that domain.
restart the SMTP and routine engine
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Author Comment

by:cfischer225
ID: 24859707
thats it man! i added it to the connection filtering tab and it came through!

thanks
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