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FTP not listing files

Posted on 2009-07-15
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Last Modified: 2013-12-09
i have a 2008 server with FTP installed.  I have a deadend set up as default and user names pointing to various folders.  I have a user who's trying to connect to FTP using Filezilla.  The connection times out with can not list directory.  I've checked the permissions over and over and it has read and list.   no matter what i try i can not see what's in the directory.
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Question by:tbonehwd
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willettmeister earned 500 total points
ID: 24858861
Can any users see the data.  I have seen this alot with firewall issues.  In my experience this happens when the PASV ports are blocked on the firewall.  
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Author Comment

by:tbonehwd
ID: 24858879
well i dont' really know because only one user so far has complainted. i've tried it and i can't see anything either.  I have a proxy set up on the firewall but it's not blocking the port.  it's a NAT.  It's connection but it's not listing anything.
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Expert Comment

by:JakkalsKruger
ID: 24858944
For clarity, what happens when the user tries to access via a web browser. I'm assuming that you require authentication, so it might be that filezilla is not transferring the credentials as expected by the Win Server
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Author Comment

by:tbonehwd
ID: 24858983
I've attached the error.








































































































































error.jpg
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Expert Comment

by:JakkalsKruger
ID: 24859379
Did you set up a local user on the 2008 box called "ftpout"? Also, to troubleshoot, try anonymous access to see what happens.

Also, did you check the aceess permissions to include access from "any" IP address (for troubleshooting.

Laslty, can you post any errors in the IIS (I'm assuming your using IIS) related to this?
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Author Comment

by:tbonehwd
ID: 24859465
Yes there is a local account.  There's not anonymous access at all.  This is related to software because I can do everything via a dos prompt.
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Expert Comment

by:JakkalsKruger
ID: 24859770
Did you specify the user's folder in the connection settings in Filezilla. You mention a dead end as default.
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Author Comment

by:tbonehwd
ID: 24859794
yes I did but each account is tied to a folder.  Also, this has to do with passive mode.  Is there a way to set IIS7 FTP which comes up in IIS6 to default to passive mode?
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Author Comment

by:tbonehwd
ID: 24859886
OK I figured it out.  The problem was because of the windows firewall being on. In IIS7 you have to turn it off 3 different times or create  connection rules.
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Expert Comment

by:JakkalsKruger
ID: 24859959
Cool, you've sorted it out... Strange that you could access it via DOS, though.
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LVL 11

Expert Comment

by:willettmeister
ID: 24869341
I believe that's what I told you at the beginning.
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Author Comment

by:tbonehwd
ID: 24869429
Ok i'll award you the points.  When you said firewall, i looked at my actual firewall, not the windows firewall.  that's why.  
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Author Closing Comment

by:tbonehwd
ID: 31603711
Thanks.
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