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Remove a stuck message from Exchange 2007 queues

Posted on 2009-07-15
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Last Modified: 2013-11-30
Hi Guys.

How can i remove a mail message stuck in the submission queue in Exchange 2007.
I have tried removing through the Exchange 2007 GUI and it advises that the message can not be deleted. It just gives me an error ?
I have also tried through the exchange powershell command.  This gives the impression the task has completed, and NO error message returned, but message is still stuck in the queue.

Can it be deleted by going to the queue folder on the drive itself.

I think the stuck message is causing a CPU overload on the Edgetransport.exe, so wish to clear as part of the diagnosis for this.
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Question by:dexterhome
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3 Comments
 
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Expert Comment

by:shauncroucher
ID: 24859615
So when you right click the message and Remove it presents an error? What is the error?

Try restarting the Microsoft Exchange Transport Service, this will reinitialise the queue, perhaps the message is actually no longer there.

Shaun
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Author Comment

by:dexterhome
ID: 24859965
I have tried restarting the Edgetransport service.
The message is still there afterwards.
If i right click the message i have no option to delete it.  I have to highlight and then press delete key.
At that point it advises this message:
--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Action 'Remove (with NDR)' could not be performed on object ''.

Failed
Error:
The requested operation can't be performed for the object with identity SVR2\Submission\86696.
--------------------------------------------------------
OK
--------------------------------------------------------
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Accepted Solution

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dexterhome earned 0 total points
ID: 24860035
I think i may have done it.
I have just tried to re-delete the message and accidentally left the error message open - which must have locked the file open and then restarted the transport service - once the service came back up the message has gone from the queue.

It does not appear to have solved the edgetransport.exe using a high amount of CPU.
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