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Microsoft Outlook 2003 emails go into Deleted Items folder

Posted on 2009-07-15
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Last Modified: 2012-05-07
Microsoft Outlook 2003 emails go into Deleted Items folder automatically.  

On a Windows XP Pro computer, using exchange 2000 on a Win2k server.

On my Win XP client computer, there doesn't to be a hidden or corrupted rule coz when I try to export rules it says there are none to export.  And as far as the addin's, Under Add-In manager there is the following that's checkmarked:  Symantec Antivirus Outlook Protection (tried to disable this, but didn't help), Delegate Access, Deleted Item Recovery, Exhcnage Extensions Commands, Exchnage Extensions property pages, and Fax Server Extension.

Any ideas on how to resove this?
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Question by:jkimzlg
5 Comments
 
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Expert Comment

by:akrdm
ID: 24859586
It sounds like something with the outlook profile has become corrupt.  I would recommend deleteing the mail profile from outlook and then re-adding it back into outlook.  If the issue is with the client side and not the server side this should resolve the issue.
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Expert Comment

by:milikad
ID: 24859677
Hi,
1. Is it happening with your client account or with everyone?
2. Do you see any particular pattern such as mails which are 30 or 60 days old go into deleted item folders?
3. Have you checked on exchange server if there is any mailbox manager policy applied due to which mails are going to deleted items after completing a specified period.
I will wait for your reply.
Thanks,
MILIKAD
 
 
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Author Comment

by:jkimzlg
ID: 24860133
it's only happening with this particular user account, I'll call it jsmith.  On this same computer I logged in as another user and configured Outlook email and everything came out fine.  Email didn't go to the Deleted Folder.  I also recreated jsmith's profile by naming it to jsmith.old then logging back in and configuring outlook, as outlook was updating/populating, emails went into Deleted Folder.

As far as patterns, there is one email from today, all the rest, probably 1000 emails are in the Deleted Items folder.  

I will check the server next for the mailbox manager policy.  any other ideas?
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Expert Comment

by:johnb6767
ID: 24861490
Does anyone else have Delegate access to his emails?
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Accepted Solution

by:
jkimzlg earned 0 total points
ID: 24890854
might have been just the auto archive settings, I turned it off moved all Deleted Items back into the Inbox and everything seems ok now.  thanks for the help.
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