Solved

IE Authentication Prompt, Pass-through authentication stops working

Posted on 2009-07-15
3
607 Views
Last Modified: 2013-12-08
We use Business Portal 2.0 (built on Sharepoint 2.0) for our intranet.  We use pass-through authentication for the intranet.  

Through AD (2003) we enforce a 90-day password expiration policy.

On random machines (WinXP, IE7), when they have to reset their password, IE fails to register the change and the authentication prompt begins to pop-up every time they try to go to the intranet.  They can manually enter the credentials every time and it works, but we want the pass through authentication to work.

This does not seem to happen consistently across the network (e.g. not all IE7 users have this issue as far as we can assess).  

Our really lame workaround has been to uninstall IE and reinstall and that mostly works.  However, I have a machine on hand for which this is not resolving the issue.  

Can anyone give me pointers on where I can look to see if I can flush out the old password...Clearing the cache, cookies, temp internet files, etc., does not cut it?  

Thanks in advance for any feedback.
0
Comment
Question by:12handle
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Accepted Solution

by:
Shaun Kline earned 250 total points
ID: 24860487
On of the items we have found is that when a user is prompted, they click the "Save Password". On subsequent attempts to access the site, the saved password is used instead of the trying to re-authenticate against the network. Most users do not notice until they change their password, at which time the saved password is now incorrect. To remove the saved password, Go to the "User Accounts" control panel, switch to the Advanced Tab (it appears that you need administrator permissions to see this tab) and click the Manage Passwords button. From there, just remove any stored passwords listed for your site(s).
0
 
LVL 26

Expert Comment

by:Shaun Kline
ID: 24860519
If you do not see the Advanced tab mentioned above, try the following from the Run dialog box:
rundll32.exe keymgr.dll,KRShowKeyMgr
0
 

Author Closing Comment

by:12handle
ID: 31603792
Thank you very much.  Pretty obvious, but just couldn't make my brain look in that direction...wanted it to be something in IE.  You solved the issue right away, thank you very much.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains the steps required to use the default Photos screensaver to display branding/corporate images
Recently, Microsoft released a best-practice guide for securing Active Directory. It's a whopping 300+ pages long. Those of us tasked with securing our company’s databases and systems would, ideally, have time to devote to learning the ins and outs…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question