Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 558
  • Last Modified:

Cannot save Local Data Groups settings in Microsoft CRM Client for Outlook with Offline Access

We have installed the offline client in Outlook for Microsoft Dynamics CRM 4.0 and on one user's computer, it does not allow us to modify the Local Data Groups because the save button is disabled / grey.  Anyone know what causes this?

Thanks,
Len
0
ACTGuru
Asked:
ACTGuru
  • 2
  • 2
1 Solution
 
Aftab_KhateebCommented:
Does the user's role has "Go offline" option checked?  in CRM Settings - > administration ->"Security roles".  check "sync to outlook" is also checked. Also check if all the latest hotfix or rollup added to the user's laptop.

Let me know how u go after this
0
 
ACTGuruAuthor Commented:
Yes, both are checked.  We're using rollup 3, one of the add-ons we use is just now being tested against rollup 5, after which we'll likely install that.  No others have this issue though.
0
 
Aftab_KhateebCommented:
Well.. yeh sure try roll up 5. I hope the user is matching with all basic pre-requistites of Outlook client installation. Have you tried reinstalling the CRM outlook client for this user? It may be some internal setting which might not be properly configured I guess.
0
 
ACTGuruAuthor Commented:
Reinstalled the client
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now