Solved

Outlook 2007 synching folders but no messages

Posted on 2009-07-15
5
232 Views
Last Modified: 2012-05-07
I have a user running Outlook 2007 against Exchange 2003. His Outlook is synching up the mailbox folders, but none of the content. The OST grows to the size of the mailbox and the synch happens folder by folder as you'd expect, taking time to download the contents but there is nothing in the folders, even contacts or calendar. There is no custom view or filter or anything like that. When I get properties and check the folder size, it shows 0kb, but again the OST's grow and it shows as downloading each folder.

I've rebuilt the OST several times, always same result.

Any ideas? Anyone?

Thanks!
0
Comment
Question by:willp2
  • 3
  • 2
5 Comments
 
LVL 10

Expert Comment

by:augwest
Comment Utility
Check the Current View that is set in outlook.
Make sure there isnt a custom view or anything like that set
0
 
LVL 1

Author Comment

by:willp2
Comment Utility
No there is no view set.

If I swtich off cached mode, all the messages are there. This only happens in cached mode.

I've recreated profiles several times, all with the same result.
0
 
LVL 1

Author Comment

by:willp2
Comment Utility
Looks like it simply will not work in cached mode no matter what account I use. Tried another account and it didn't work either.

Also removed / reinstalled office and same result.
0
 
LVL 10

Expert Comment

by:augwest
Comment Utility

The post below was listed on this link http://office-outlook.com/outlook-forum/index.php/m/102050/ if you are using vista please check to see if this is an issue that could help your situation.
Hi all,

I've found the answer to my problem. It is the new tcp autotuning option in
Vista. I just disabled the autotuning and my problems have gone away. I ran
the following command:

netsh int tcp set global autotuninglevel=disable

There is definitely lots of discussion in various forums out there about the
benefits (or lack of) with respect to this autotuning. Have a look at the
following:

http://www.msfn.org/board/lofiversion/index.php/t87969.html

I'm definitely disappointed that this wasn't discovered ages ago by
Microsoft. This is a default install of the OS and Outlook and it doesn't
work? Wow...

Anyway, hopefully this post is useful!

0
 
LVL 1

Accepted Solution

by:
willp2 earned 0 total points
Comment Utility
The problem turned out to be related to that users computer profile on that computer. Any email account I created under that network users profile (not Outlook profile) had the same problem.

Logged into the computer as a different user and there was no problem. So I renamed the users profile and logged in to create a new one. Moved his data back and created new email profiles and everything was fine.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Use email signature images to promote corporate certifications and industry awards.
Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now