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Outlook 2007 synching folders but no messages

Posted on 2009-07-15
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Last Modified: 2012-05-07
I have a user running Outlook 2007 against Exchange 2003. His Outlook is synching up the mailbox folders, but none of the content. The OST grows to the size of the mailbox and the synch happens folder by folder as you'd expect, taking time to download the contents but there is nothing in the folders, even contacts or calendar. There is no custom view or filter or anything like that. When I get properties and check the folder size, it shows 0kb, but again the OST's grow and it shows as downloading each folder.

I've rebuilt the OST several times, always same result.

Any ideas? Anyone?

Thanks!
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Question by:willp2
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5 Comments
 
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Expert Comment

by:augwest
ID: 24861066
Check the Current View that is set in outlook.
Make sure there isnt a custom view or anything like that set
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Author Comment

by:willp2
ID: 24862278
No there is no view set.

If I swtich off cached mode, all the messages are there. This only happens in cached mode.

I've recreated profiles several times, all with the same result.
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Author Comment

by:willp2
ID: 24863076
Looks like it simply will not work in cached mode no matter what account I use. Tried another account and it didn't work either.

Also removed / reinstalled office and same result.
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Expert Comment

by:augwest
ID: 24863605

The post below was listed on this link http://office-outlook.com/outlook-forum/index.php/m/102050/ if you are using vista please check to see if this is an issue that could help your situation.
Hi all,

I've found the answer to my problem. It is the new tcp autotuning option in
Vista. I just disabled the autotuning and my problems have gone away. I ran
the following command:

netsh int tcp set global autotuninglevel=disable

There is definitely lots of discussion in various forums out there about the
benefits (or lack of) with respect to this autotuning. Have a look at the
following:

http://www.msfn.org/board/lofiversion/index.php/t87969.html 

I'm definitely disappointed that this wasn't discovered ages ago by
Microsoft. This is a default install of the OS and Outlook and it doesn't
work? Wow...

Anyway, hopefully this post is useful!

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Accepted Solution

by:
willp2 earned 0 total points
ID: 24881576
The problem turned out to be related to that users computer profile on that computer. Any email account I created under that network users profile (not Outlook profile) had the same problem.

Logged into the computer as a different user and there was no problem. So I renamed the users profile and logged in to create a new one. Moved his data back and created new email profiles and everything was fine.
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