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Outlook 2007 synching folders but no messages

Posted on 2009-07-15
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Last Modified: 2012-05-07
I have a user running Outlook 2007 against Exchange 2003. His Outlook is synching up the mailbox folders, but none of the content. The OST grows to the size of the mailbox and the synch happens folder by folder as you'd expect, taking time to download the contents but there is nothing in the folders, even contacts or calendar. There is no custom view or filter or anything like that. When I get properties and check the folder size, it shows 0kb, but again the OST's grow and it shows as downloading each folder.

I've rebuilt the OST several times, always same result.

Any ideas? Anyone?

Thanks!
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Question by:willp2
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by:abraham808
ID: 24861061
Make sure the emails are not being delivered to a PST>
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by:willp2
ID: 24861244
No its not going to a PST.

As I mentioned the OST actually grows. You even see it synching each folder pulling down several MB of messages, then nothing.
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by:willp2
ID: 24863087
Looks like it simply will not work in cached mode no matter what account I use. Tried another account and it didn't work either.

Also removed / reinstalled office and same result.
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by:abraham808
ID: 24863128
is it the same result when trying from another machine?
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by:willp2
ID: 24863133
No, its just this machine.
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by:abraham808
ID: 24863149
I would say delete the user profile on the OS and try it
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by:willp2
ID: 24863158
I've deleted everything I can think of. I even uninstalled Outlook, went in to the registy and deleted the profiles from there.

Start totall from scratch and same thing.
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Expert Comment

by:abraham808
ID: 24863174
so when you try it from another machine it works fine?
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by:willp2
ID: 24863183
Yes, other machines are fine with the same accounts. No accounts work on this machine.
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Expert Comment

by:abraham808
ID: 24863227
Strange:

I would try the following:
1) HKLM\SOFTWARE\POLICIES  ... Save the key first (export it) ... remove the policies using Regedit ...
2) Try moving the computer account to a different OU.
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by:willp2
ID: 24863346
Well that sounded so right., but unfortunatly neither made a difference. Rebooted after the changes as well.
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Expert Comment

by:abraham808
ID: 24863461
Can you compare what apps you have (firewalls,etc) with this computer and the ones that work?

Check your App event log for any clues.
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willp2 earned 0 total points
ID: 24881590
The problem turned out to be related to that users computer profile on that computer. Any email account I created under that network users profile (not Outlook profile) had the same problem.

Logged into the computer as a different user and there was no problem. So I renamed the users profile and logged in to create a new one. Moved his data back and created new email profiles and everything was fine.
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