Vista SP2 Upgrades

Posted on 2009-07-15
Last Modified: 2012-06-22
I just upgraded to Vista SP2 on a HP Pavilion dv9700. I now have no audio device. I have a "Audio Device on High Definition Audio Bus" in Device Manager I have tried installing the 3 below drivers. None have worked.

Conexant High Definition SmartAudio 221 Version:
Conexant High Definition SmartAudio 221 Version:
High Definition Audio Device

 I have uninstalled it rebooted and tried reinstalling it but it will not install just errors our with "Windows encountered a problem installing the driver software for your device" "This operation requires an interactive window station"

Help Please
Question by:Nick Daniels
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Assisted Solution

KETTANEH earned 40 total points
ID: 24865041
try to download the latest driver from hp website and install it

Assisted Solution

KETTANEH earned 40 total points
ID: 24865060

Author Comment

by:Nick Daniels
ID: 24866542
Yeah wish it was that easy. Here is what happened. I installed Vista Service Pack 2. I have since uninstalled it. In Device Manager it says "Audio Device on High Definition Bus" with a yellow exclamation. When I try to update (Let windows search for the drivers) it finds the Conexant High Defintion Smart Audio 221 but it says that if fails to install the device saying "This operation requires an interactive window station". I have removed Service Pack 2 and all updates I applied in those days. I tried installing in Safe Mode but it didn't install there also. I have contacted HP and the want me to just format. I would rather not. The driver I have downloaded from HP the SP40170 the updated drivers. Any ideas?

Accepted Solution

Nick Daniels earned 0 total points
ID: 24905327
Fixed issue. Had to reformat. That was the only solution.

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question