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WSUS not functioning

My wsus has not been working for about 2 months now.  Don't know what i did to mess it up.
i reinstalled the service and the administration console.  the computers in our domain show up fine in the wsus console and they show up in the same groups that they did before.
the group policy looks fine to me.  
in gpmc the scope is set to my domain level.  the security filtering is set to authenticated users.
one interesting thing

after reading another article i saw that my client computers were supposed to have this key in the registry.  
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer subkey.

they don't..
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jamesmetcalf74
Asked:
jamesmetcalf74
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1 Solution
 
Donald StewartNetwork AdministratorCommented:
Let's start by posting your clientdiag results

http://download.microsoft.com/download/9/7/6/976d1084-d2fd-45a1-8c27-a467c768d8ef/WSUS%20Client%20Diagnostic%20Tool.EXE


Look for any eventlog errors on server related to WSUS.

post your windowsupdate.log from any problem client

go over this:

Troubleshooting Group Policy (GPO)
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jamesmetcalf74Author Commented:
attached is the screen shot from the tool
   

wsusdiag.JPG
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Donald StewartNetwork AdministratorCommented:
Clientdiag looks good.
 
windowsupdate.log from any problem client?
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jamesmetcalf74Author Commented:
update log wsus
WindowsUpdate.log
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jamesmetcalf74Author Commented:
quick question dstewartr:

if a client on a computer is always logged in and they are not an administrator.  will windows update still update?
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Donald StewartNetwork AdministratorCommented:
windowsupdate.log looks fine too
from command prompt type
Reg query "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /s
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Donald StewartNetwork AdministratorCommented:
Do you have the following enabled??
 
Computer Configuration/Administrative Templates/Windows Components/Windows Update/ "Allow non-administrative users to receive update notifications".

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jamesmetcalf74Author Commented:
after running command Reg Query

the response was

Error" The system was unable to find the specified registry key or value

to the following question...  "Do you have the following enabled"

Is this going to be something in group policy?  
not sure if i have this configured.  there is an attached jpg of the group policy on our domain referring to wsus
wsus-policy.bmp
reg-query.JPG
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Donald StewartNetwork AdministratorCommented:
yes, this is a group policy.
you are getting the error unable to find registry because of a missing end quote

Reg query "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /s
 
 
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jamesmetcalf74Author Commented:
sorry
here you go
reg-query--2.JPG
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jamesmetcalf74Author Commented:
anyone know where to go from here?
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Donald StewartNetwork AdministratorCommented:
It looks like everything is where it should be. To answer your original question, the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer key came up when you did the reg query.
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Donald StewartNetwork AdministratorCommented:
Why the "B" grade ?
 
Was there something missing?
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jamesmetcalf74Author Commented:
I probably should have given you an A
sorry dstewartjr.  im trying to change it but don't think i can.

I had to close the question because i still havent figured my wsus out.  i was going to start a new thread because interaction on this one was down.  Everything checked out and i still can't get it to work yet there were no more responses.

If you know how to change a grade let me know and i surely will.  your help was spot on.  i just seemed like it died at some point.  
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Donald StewartNetwork AdministratorCommented:
You could request attention(to reopen question), there were no more responses 'cause you didnt reply to my last comment. What is the problem that you are still experiencing now?
 
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jamesmetcalf74Author Commented:
wsus still doesnt work.  all the settings you had me check out seem to be ok.  so i guess i just needed to delve deeper in.  again... sorry for closing it out and giving you a b.

but on another note.  i have to rebuild the wsus server from scratch.  should be done by end of today. and then ill start wsus.  I hope you will still help out.

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Donald StewartNetwork AdministratorCommented:
Request attention to have this question reopened and we'll go from there. The following guide should also help you(ignore that it was written for wsus 2.0)
 
http://www.vbshf.com/vbshf/wsus/wsus_faq.htm 
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jamesmetcalf74Author Commented:
Not sure what fixed it actually.  i went through all your steps and it started working.
thanks for all the help.
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