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WSUS not functioning

Posted on 2009-07-15
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Last Modified: 2012-05-07
My wsus has not been working for about 2 months now.  Don't know what i did to mess it up.
i reinstalled the service and the administration console.  the computers in our domain show up fine in the wsus console and they show up in the same groups that they did before.
the group policy looks fine to me.  
in gpmc the scope is set to my domain level.  the security filtering is set to authenticated users.
one interesting thing

after reading another article i saw that my client computers were supposed to have this key in the registry.  
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer subkey.

they don't..
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Question by:jamesmetcalf74
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19 Comments
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 24866124
Let's start by posting your clientdiag results

http://download.microsoft.com/download/9/7/6/976d1084-d2fd-45a1-8c27-a467c768d8ef/WSUS%20Client%20Diagnostic%20Tool.EXE


Look for any eventlog errors on server related to WSUS.

post your windowsupdate.log from any problem client

go over this:

Troubleshooting Group Policy (GPO)
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Author Comment

by:jamesmetcalf74
ID: 24895362
attached is the screen shot from the tool
   

wsusdiag.JPG
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Expert Comment

by:Donald Stewart
ID: 24895414
Clientdiag looks good.
 
windowsupdate.log from any problem client?
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Author Comment

by:jamesmetcalf74
ID: 24895998
update log wsus
WindowsUpdate.log
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Author Comment

by:jamesmetcalf74
ID: 24896050
quick question dstewartr:

if a client on a computer is always logged in and they are not an administrator.  will windows update still update?
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Expert Comment

by:Donald Stewart
ID: 24896086
windowsupdate.log looks fine too
from command prompt type
Reg query "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /s
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Expert Comment

by:Donald Stewart
ID: 24896120
Do you have the following enabled??
 
Computer Configuration/Administrative Templates/Windows Components/Windows Update/ "Allow non-administrative users to receive update notifications".

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Author Comment

by:jamesmetcalf74
ID: 24896672
after running command Reg Query

the response was

Error" The system was unable to find the specified registry key or value

to the following question...  "Do you have the following enabled"

Is this going to be something in group policy?  
not sure if i have this configured.  there is an attached jpg of the group policy on our domain referring to wsus
wsus-policy.bmp
reg-query.JPG
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Expert Comment

by:Donald Stewart
ID: 24896730
yes, this is a group policy.
you are getting the error unable to find registry because of a missing end quote

Reg query "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /s
 
 
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Author Comment

by:jamesmetcalf74
ID: 24897138
sorry
here you go
reg-query--2.JPG
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Author Comment

by:jamesmetcalf74
ID: 24934220
anyone know where to go from here?
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Expert Comment

by:Donald Stewart
ID: 24934804
It looks like everything is where it should be. To answer your original question, the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer key came up when you did the reg query.
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Expert Comment

by:Donald Stewart
ID: 25135738
Why the "B" grade ?
 
Was there something missing?
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Author Comment

by:jamesmetcalf74
ID: 25142183
I probably should have given you an A
sorry dstewartjr.  im trying to change it but don't think i can.

I had to close the question because i still havent figured my wsus out.  i was going to start a new thread because interaction on this one was down.  Everything checked out and i still can't get it to work yet there were no more responses.

If you know how to change a grade let me know and i surely will.  your help was spot on.  i just seemed like it died at some point.  
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LVL 47

Expert Comment

by:Donald Stewart
ID: 25142593
You could request attention(to reopen question), there were no more responses 'cause you didnt reply to my last comment. What is the problem that you are still experiencing now?
 
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Author Comment

by:jamesmetcalf74
ID: 25142974
wsus still doesnt work.  all the settings you had me check out seem to be ok.  so i guess i just needed to delve deeper in.  again... sorry for closing it out and giving you a b.

but on another note.  i have to rebuild the wsus server from scratch.  should be done by end of today. and then ill start wsus.  I hope you will still help out.

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Accepted Solution

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Donald Stewart earned 2000 total points
ID: 25143140
Request attention to have this question reopened and we'll go from there. The following guide should also help you(ignore that it was written for wsus 2.0)
 
http://www.vbshf.com/vbshf/wsus/wsus_faq.htm 
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Author Closing Comment

by:jamesmetcalf74
ID: 31603863
Not sure what fixed it actually.  i went through all your steps and it started working.
thanks for all the help.
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